About this role
Job summary
*****Applicants must have current, valid UK Right to Work (Visa sponsorship is not available*****
The Vaccination Support Officer provides operational support to the delivery of NHS vaccination programmes by coordinating vaccine supply, supporting the Central Booking Call Centre, and producing high-quality data analysis to inform operational and strategic decision-making.
The post holder will ensure that vaccine stock is effectively managed, vaccination appointments are booked efficiently, patient enquiries are handled professionally, and performance data is accurately collected, analysed and reported. Working closely with clinical teams, GP practices, pharmacies, community providers, NHS England and other stakeholders, the role contributes to achieving national immunisation targets and ensuring patients receive timely access to vaccination services.
The post holder will exercise initiative within established procedures, prioritise competing demands, maintain confidentiality, and support continuous service improvement.
Main duties of the job
*****Applicants must have current, valid UK Right to Work (Visa sponsorship is not available*****
Here is a concise summary of the role:
Role Overview
This remote position combines vaccine supply coordination, patient booking operations, and data analytics to ensure the smooth running of vaccination programmes. Working independently from home, you will report daily on progress while maintaining seamless operational support across three core areas:
Vaccine Supply Management: Oversee stock levels, process orders, monitor deliveries, and prevent wastage. Maintain cold chain compliance, manage stock rotation, coordinate redistribution across sites, and support demand forecasting.
Central Booking Agent: Manage high-volume inbound and outbound queries to schedule, amend, or cancel appointments (including for housebound patients). Deliver compassionate customer service, assist vulnerable patients, update NHS booking systems accurately, and escalate clinical queries.
Data Analytics & Reporting: Track and validate vaccination activity to build performance reports and dashboards (e.g., Excel, Power BI). Analyze vaccine uptake, clinic utilization, DNA rates, and stock usage to pinpoint trends, optimize capacity planning, and meet compliance standards.
Key Requirement: High self-motivation and the ability to work proactively in a home-based environment, with regular reporting on daily tasks, wins, and roadblocks.
About us About Patient Care Locally (PCL)
Patient Care Locally (PCL) is an award-winning, CQC-registered, not-for-profit Community Interest Company (CIC). Working in close partnership with the NHS, we deliver high-quality, patient-centered care in primary and community settings to relieve pressure on hospitals and ensure people receive the right care, closer to home. Founded in Leicester, Leicestershire, and Rutland, PCL is rapidly expanding while upholding the highest clinical and operational standards an achievement recognized with finalist nominations at the 2024 HSJ and Strategic PA Awards.
Our Values & CommitmentsAt PCL, every team member actively aligns with our strategic objectives and core values:
Our Patients: Putting patients at the heart of everything we do, responding to local population needs, and respecting public funds.
Our Team: Cultivating an environment built on mutual respect, trust, empowerment, and valuing every contribution.
Our Company: Striving to be trusted, caring, innovative, agile, and always delivering on our promises.
We are proud to be a Disability Confident Committed employer and a signatory of the Armed Forces Covenant. We are dedicated to fair, inclusive, and accessible recruitment, offering a guaranteed interview to applicants from the Armed Forces community and disabled candidates who meet the essential criteria for the role.
Job description Job responsibilities
ABOUT PCL, OUR VALUES AND BEHAVIOURS
The post holder should be able to demonstrate an alignment to the values of the organisation and to consider how the post contributes to the strategic objectives of the company.
Our Patients
Put patients at the centre of all services
Make a positive difference for our patients
Respond to the needs of the local population
Respect the value of public money
Our Team
Respect each other
Trust one another
Value each others contribution
Empower our people
Our Company
Be a trusted company
Be a caring company
Be innovative, agile, and adaptive
Always deliver
Our strategic objectives
Patient Care Locally (PCL) is a not-for-profit Community Interest Company (CIC) dedicated to enhancing healthcare delivery within Leicester, Leicestershire, and Rutland. Operating in close collaboration with the NHS, PCL focuses on identifying and addressing patient care needs that can be managed within primary care and community settings, thereby alleviating pressure on hospital services and ensuring patients receive timely, appropriate care closer to home. By delivering care in local settings, PCL ensures that patients receive the right care at the right time and in the right place.
PCL is rapidly expanding beyond Leicester, Leicestershire and Rutland and are committed to maintaining the highest standards of quality in its service provision. As a CQC registered organisation, we uphold rigorous clinical and operational standards. By focusing on patient-centred care and continuous improvement, PCL strives to meet the evolving healthcare needs of local populations effectively.
PCL has been recognised for our innovative working across various awards sectors including being a finalist at the HSJ Awards in 2024 and a finalist at the Strategic PA Awards in 2024.
In line with our Armed Forces Covenant commitments and our status as a Disability Confident Committed employer, we are committed to a fair, inclusive and accessible recruitment process. Applicants from the Armed Forces community and disabled applicants who meet the essential criteria for this role are encouraged to apply and will be offered a guaranteed interview in line with these commitments.
JOB ROLE:
The Vaccination Support Officer provides operational support to the delivery of NHS vaccination programmes by coordinating vaccine supply, supporting the Central Booking Call Centre, and producing high-quality data analysis to inform operational and strategic decision-making.
The post holder will ensure that vaccine stock is effectively managed, vaccination appointments are booked efficiently, patient enquiries are handled professionally, and performance data is accurately collected, analysed and reported. Working closely with clinical teams, GP practices, pharmacies, community providers, NHS England and other stakeholders, the role contributes to achieving national immunisation targets and ensuring patients receive timely access to vaccination services.
The post holder will exercise initiative within established procedures, prioritise competing demands, maintain confidentiality, and support continuous service improvement.
Key Areas of Responsibility:
Vaccine Supply Management
Monitor vaccine stock levels across vaccination sites and ensure adequate supply is maintained.
Process vaccine orders in accordance with national guidance and local Standard Operating Procedures.
Monitor vaccine deliveries and investigate discrepancies with suppliers.
Maintain accurate stock records using electronic inventory systems.
Coordinate redistribution of vaccine stock to minimise wastage.
Monitor vaccine expiry dates and ensure stock rotation.
Ensure compliance with vaccine cold chain requirements and report breaches immediately.
Produce stock reports and support forecasting of vaccine demand during seasonal and outbreak vaccination programmes.
Liaise with pharmacy departments, logistics providers and vaccination sites regarding vaccine availability.
Central Booking Agent
Book, amend and cancel appointments using NHS booking systems and spreadsheets for housebound patients.
Respond to patient enquiries regarding eligibility, clinic locations and appointment availability.
Support vulnerable patients requiring additional assistance to access vaccination services.
Escalate clinical queries appropriately to registered healthcare professionals.
Ensure patient information is accurately recorded.
Manage high call volumes whilst maintaining excellent customer service.
Support outbound calling campaigns for vaccination recalls and follow-up appointments.
Data Analytics and Reporting
Collect, validate and analyse vaccination activity data.
Produce daily, weekly and monthly performance reports.
Develop dashboards using Microsoft Excel, Power BI or equivalent reporting tools.
Analyse vaccine uptake, appointment utilisation, DNA (Did Not Attend) rates, stock usage and vaccine wastage.
Identify trends, risks and opportunities for service improvement.
Support national and local reporting requirements.
Ensure high standards of data quality across all vaccination systems.
Provide statistical information to operational managers to support capacity planning
Ability to work independently and proactively in a home-based setting, demonstrating self-motivation and regularly reporting on daily tasks, accomplishments, and any challenges encountered.
Important Notes
This role description is not exhaustive and may be amended according to evolving business needs The position offers opportunities for cross-functional learning and development The successful candidate will play a vital role in supporting healthcare delivery to over 1.2m patients across Leicester, Leicestershire and Rutland Key Working Relationships
Patients
Team Leaders
General Practitioners & GP Surgeries
Primary Care Providers
Non UHL Secondary Care Providers
UHL Administration Staff
Equal Opportunities Statement
PCL is committed to equal opportunities and welcomes applications from all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments during the recruitment process and in the workplace.
Person Specification
Communication and relationship skills Essential
Excellent telephone manner & communication skills Initiative, diplomacy, negotiating Ability to prioritise and organise workload Team work
Qualifications Essential
Accurate Keyboard Skills GCSE or equivalent English Language & Maths Experience using Microsoft Office applications, particularly Excel
Desirable
RSA II or equivalent word-processing NVQ (Customer Based) Level 2
Experience Essential
Experience working in a busy office environment, including telephone answering duties Competent in Microsoft Excel, Word, Outlook and Teams
Desirable
NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Patient Care Locally CIC
Address Office 2 and 3
Goliath Road
Coalville
LE67 3FT
United Kingdom
Employer's website https://pclcic.co.uk/ (Opens in a new tab)