About this role
Job summary
Healthy Together (health visiting and school nursing service) is a universal service for children and their families offering a range of services from before the baby is born right up to the age of 19.
Administration plays a fundamental part of the service providing responsive and co-ordinated administrative support to the clinical teams within the service.
Working cohesively with clinical teams to ensure that a high quality, resource-efficient and cost-effective service is provided to families, young people and children throughout Leicester, Leicestershire, and Rutland.
To provide comprehensive administrative support to a specific service area to harmonise efforts and specialisms of all disciplines/ staffs to achieve effective and efficient service provision.
To plan and organise clinics, rosters, diaries, activities and order products and services that enable effective and efficient use of staff time.
To be responsible for advising, training, supervising, and directing the efforts of other administrative staff within the team.
To ensure that standards of service appropriate to the area of work are met and act and report on any concerns and delays that will affect staff, service, patients or the organisation.
Contact Details: Ajay Patel, [email protected], 07747 472846
Main duties of the job
Main duties and Responsibilities
Allocate, supervise and monitor the quality and throughput of work undertaken by administrative support staff, delegating tasks to meet priorities and deadlines.
Manage and organise own work and that of others to ensure service continuity during planned and unplanned absence, providing administrative cover where required.
Process and coordinate patient referrals in line with service protocols to support high-quality patient care.
Provide advice and technical support to teams and individuals, resolving workload and performance issues and escalating matters where necessary.
Implement and maintain office systems to store and record information required for the effective running of the team and service.
Coordinate team and departmental meetings, including taking notes and monitoring progress against agreed actions.
Coordinate clinical appointments and patient activities, including notifying patients, parents and carers, managing changes, cancellations and additional needs, and ensuring appointments are planned effectively and confirmed.
Handle patient concerns and complaints sensitively, in line with organisational policies and procedures, escalating issues as appropriate to maintain high standards of patient service.
Maintain accurate and secure patient health records and systems in electronic and paper formats, ensuring data quality, confidentiality and compliance with policy, standard operating procedures and the Data Protection Act 1998.
About us
We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.
We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment.
We strongly encourage applications from all sections of the community, particularly from underrepresented groups.
Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.
We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.
For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).
All jobs will require permission to work in the UK.
For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.
Applicants at risk within the local NHS who meet essential criteria will have preference for interview.
Job description Job responsibilities
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Person Specification
Qualifications Essential
Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
Experience Essential
Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leicestershire Partnership NHS Trust
Address County Hall,,Leicester,LE3 8TB
Penn Lloyd Building, Glenfield
Leicester
Leicestershire
LE3 8TB
United Kingdom
Employer's website https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)