About this role
Job Description Job Title GBS F&A Continuous Improvement & Process Transformation – Manager (Black Belt) Department Global Business Services (GBS) Location Ahmedabad (AHM) Reporting To GBS Portfolio Process Transformation Group Lead Band B13
Job Purpose The Manager – CI/ Process Transformation (Black Belt) will lead end‑to‑end Finance & Accounting (F&A) transformation initiatives within the GBS, delivering measurable business value through productivity, cost optimization, service quality improvement, and digitization. This role will own and drive a portfolio of high‑impact transformation programs across Finance towers, working closely with Global Process Owners (GPOs), regional finance leaders, digital teams, and GBS operations to embed Lean, Six Sigma, and digital-first ways of working.
Key Responsibilities 1. Portfolio & Program Leadership
• Own and manage the GBS F&A transformation portfolio across or some of- R2R, S2P, SCM, ATR, Commercial Ops, FPnA towers • Drive project prioritization based on value impact (cost, productivity, cash, controls), feasibility, and strategic alignment. • Establish strong intake governance, value tracking, and benefits realization mechanisms. • Ensure alignment with enterprise finance strategy, GBS roadmap, and FMCG business priorities.
2. End‑to‑End F&A Process Transformation
• Lead complex, cross‑regional transformation initiatives across F&A processes with a strong end‑to‑end and customer‑back mindset. • Conduct deep‑dive diagnostics using Lean Six Sigma tools (VSMs, DMAIC, root cause analysis, statistical analysis). • Design and implement sustainable solutions covering process, policy, people, controls, and technology.
3. Digital, Automation & Analytics Enablement
• Partner with Digital / IT / Automation CoEs to identify and implement RPA, workflow, OCR, low‑code, AI/ML use cases within F&A. • Embed data-driven decisioning, KPI automation, and performance dashboards into transformed processes. • Ensure digital initiatives are tightly integrated with process standardization and simplification.
4. Stakeholder & Change Leadership
• Act as a trusted transformation partner to Finance leadership, Controllers, GPOs, and Regional Finance stakeholders. • Proactively manage change, resistance, and adoption through structured change management and communication plans. • Present transformation status, business impact, and insights to senior leadership forums.
5. Team Enablement & Capability Building
• Mentor project teams, Green Belts, and operational leaders on Lean, Six Sigma, Agile, and problem-solving methods. • Support development of a GBS-wide continuous improvement academy (training, certification, coaching). • Build a strong culture of ownership, innovation, and continuous improvement within the GBS.
6. Performance Management & Reporting
• Define clear KPIs and success metrics including productivity (FTE/hour savings), cost-out, SLA improvement, quality, and risk reduction. • Track benefits realization post-implementation and ensure sustained performance improvements. • Drive standard reporting and storytelling around transformation outcomes.
Key Skills & Qualifications Must Have
• Bachelor’s or Master’s degree in Business, Finance, Operations, Engineering, or related field • Lean Six Sigma Black Belt (Mandatory) • 10+ years of experience in process transformation / continuous improvement, with strong exposure to F&A processes • Proven track record of leading large-scale, cross-functional transformation programs • Strong project and stakeholder management skills in a GBS / Shared Services environment
Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.