About this role
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors. This is a remote role working rotating shifts. Responsibilities · Implement and support enterprise-level Citrix environments · Install, configure, and maintain Citrix servers and ADCs and related systems · Identify opportunities to standardize, enhance, and automate existing processes · Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems · Serve as third level escalation for Citrix support and troubleshooting · Engage in technical problem solving across multiple technologies · Performs other duties and special projects as assigned · Participate in on-call 24X7 support Contribution towards the team synergy:
• Coach, and mentor junior team members and provide leadership.
• Complete root cause analysis and problem management and share with team members to improve team processes.
• Knowledge transfer with other team members to improve overall team education level.
• Take ownership of assigned task(s) and provide project updates.
Qualifications Academic and Professional Qualifications:
• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
• Technical certifications
Experience: · 7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment · One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N) · Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies · Team Player with proven communication, organizational, and strong interpersonal skills · Self-motivated, with keen attention to detail and excellent judgment skills · Must have excellent writing and communication skills · Ability to prioritize and drive to results with a high emphasis on quality · Possess a detailed understanding of architectural dependencies of Citrix technologies · Must have the ability to identify and instill industry best practices · Ability to translate complex technical information into understandable business language · Experience in Microsoft Azure Cloud.
• Experience with ITSM tools such as ServiceNow.
Travel Requirements: · May require minimum travel for business needs Working Arrangements:
• Work is performed in a remote environment with minimal exposure to health or safety hazards