About this role
It's more than a career, it's a calling. MO-SSM Health 7980 Clayton RD
Worker Type: Regular
Job Highlights:
This is a full-time, day-shift position working Mon-Fri from 8am-4:30pm.
Prior experience with EPIC scheduling or template editing preferred. Must have ability to multitask and time-management skills.
Job Summary: Under immediate supervision, responds to phone calls received to the Call Center; registers patient demographic and insurance information; schedules patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; researches and documents patient information to facilitate appointment scheduling. Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.
Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES
• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management. • Creates master scheduling templates for new and existing providers. Makes changes in order to optimize patient access and provider productivity. Collaborates with managers and providers to find an optimal schedule for providers. Performs daily edits. Ensures adherence to the Master Schedule policy. • Works various call/referral lists, and provides coverage of Patient Scheduling, as needed. • Maintains guidelines for Patient Scheduling, Master Scheduling and Referral. • Other duties as assigned.
EDUCATION
• High School diploma/GED or 10 years of work experience.
EXPERIENCE
• One year experience
PHYSICAL REQUIREMENTS
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
• None
Department: 8565000235 SLUCare Centralized Contact Ctr
Work Shift: Day Shift (United States of America)
Scheduled Weekly Hours: 40
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.