About this role
Position Title: E-commerce Operations Manager
Location: Remote work
Job Description:We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.
Key Responsibilities:
Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team Respond promptly and professionally to customer inquiries, concerns, and reviews Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction Oversee order processing, fulfillment coordination, and returns Collaborate with the marketing team to implement promotional strategies Maintain and analyze daily performance logs using Excel or similar tools Ensure compliance with marketplace policies and operational best practices Qualifications:Required:
At least 1 year of experience managing Amazon storefronts, including Seller Central Proficient in Microsoft Excel, with ability to manage and analyze data Excellent communication and customer service skills Strong organizational abilities and attention to detail Familiarity with tools such as Shopify, Monday.com, Grasshopper, or similar platforms Ability to work independently and meet deadlines consistently Preferred:
Experience managing BWP or other niche marketplaces Basic knowledge of graphic editing or product photography standards Prior experience in consumer goods or food product industries is a plus