About this role
Essential Functions
• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. • Provides inbound phone support on various Product lines. • Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. • Ensures and provides quality service to while administering their account. • Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
Essential Functions
• Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. • Provides inbound phone support on various Product lines. • Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. • Ensures and provides quality service to while administering their account. • Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
Education Requirements Graduate
English Speaking,
college graduate in any field,
customer service representative with minimum of
1 year of BPO experience
Good Computer navigation and keyboarding skills
Excellent verbal and written English skills
Excellent analytical skills
Ability to turn around within defined timelines
Education and Certification Requirements