About this role
Market and Industry Analysis:
• Conduct in-depth market research to identify trends and opportunities in the SME finance sector. • Assist in the development of market-related strategies and product offerings that align with business objectives.
Onboarding New Corporates:
• Support program managers in identifying and securing new corporate partnerships. • Drive initiatives for the growth of the supply chain finance business.
Policy Implementation:
• Assist in the rollout of new policies and amendments. • Ensure effective communication and training on new policies to all relevant stakeholders.
Performance Tracking:
• Generate and analyze MIS reports to monitor business performance. • Track key metrics such as disbursements, account numbers, fees, Portfolio at Risk (PAR), Non-Performing Assets (NPAs), and productivity.
Retention Strategies:
• Help devise and implement retention strategies and life cycle management approaches. • Monitor market dynamics and regulatory changes to adapt retention strategies accordingly.
Strategic Partnerships:
• Identify and develop strategic partnerships with external agencies. • Facilitate initiatives aimed at customer acquisition and revenue growth.
Automation and Digitization:
• Support the implementation of automation and digitization projects for SME finance products. • Ensure streamlined processes for enhanced efficiency and customer satisfaction.
Marketing Collaboration:
• Work closely with the marketing team to develop and execute marketing schemes and campaigns. • Drive initiatives that promote business growth and customer engagement.
Product Innovation:
• Assist in the development and launch of new SME finance products. • Contribute to the introduction of innovative financial solutions such as Channel Finance, Working Capital Products, Factoring, and Term Loans.
Process Improvement:
• Identify areas for process improvement and support initiatives to enhance customer experience. • Implement effective retention processes and strategies.
Team Development:
• Identify training needs and facilitate training programs for team members. • Ensure all employees are well-versed in SME finance products and processes.
Compliance:
• Ensure adherence to company policies, processes, and procedures.
Maintain a high standard of compliance a