About this role
As an Operations Executive, you will play a vital role in driving operational excellence and customer satisfaction. Your primary focus will be on streamlining back-office procedures, implementing best practices, and ensuring a seamless customer experience. You will collaborate closely with the customer care team to resolve inquiries and provide timely solutions, fostering positive relationships with our clients.
• Manage and oversee back-office operations, ensuring smooth day-to-day functioning. • Implement process improvements and optimize workflows for increased efficiency. • Collaborate with the customer care team to resolve complex customer inquiries and provide accurate information. • Monitor and analyze back-office performance metrics, identifying areas for enhancement. • Develop and maintain strong relationships with internal teams and external partners. • Ensure compliance with company policies, procedures, and regulatory requirements. • Train and mentor back-office staff, fostering a culture of continuous improvement. • Handle escalations and critical issues, providing timely and effective resolutions. • Conduct regular performance reviews and provide constructive feedback to team members. • Stay updated with industry trends and best practices, implementing innovative solutions.
• Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 3 years of experience in a back-office or operations management role. • Strong knowledge of back-office processes and best practices in the BFSI industry. • Excellent problem-solving and analytical skills, with a focus on process optimization. • Proven ability to lead and motivate a team, fostering a collaborative work environment. • Effective communication and interpersonal skills, with a customer-centric approach. • Proficiency in using MS Office and relevant back-office software applications. • Ability to work independently, manage multiple tasks, and meet tight deadlines. • Analytical mindset with a focus on data-driven decision-making. • Willingness to continuously learn and adapt to changing industry trends.