About this role
About the Role
We’re looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You’ll play a key part in ensuring smooth order fulfillment and excellent customer service.
Key Responsibilities
Process refunds for online orders accurately and promptly Generate and manage shipping labels for outgoing packages Answer customer phone calls with professionalism and clarity Maintain accurate records and follow internal procedures Collaborate with team members to ensure timely order resolution
Requirements
Excellent English communication skills (spoken and written) Clear speaking voice with minimal accent Strong attention to detail and organizational skills Stable, high-speed internet connection Ability to follow instructions and work independently
Preferred Qualifications
Previous experience in eCommerce, customer service, or logistics Familiarity with online order platforms and shipping tools