About this role
Job Title: Customer Service Representative & Social Media ManagerWork Schedule: Part-Time (20 hours/week) | Preferred Hours: 10:00 AM – 3:00 PM EST
We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management.
Key Responsibilities: Answer incoming calls and respond to inquiries about our products and services. Provide excellent customer service and maintain a professional, friendly tone. Manage our Instagram account — post daily or weekly updates, create short videos and graphics, and engage with followers. Create visually appealing social media content (posts, stories, reels) using existing brand assets. Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships. Respond to DMs, comments, and collaboration requests in a timely manner. Assist with outreach to potential retail partners and stores.Requirements
Strong English communication skills with a clear, pleasant accent. Previous customer service experience required. Experience managing Instagram or similar social media platforms. Basic graphic design skills (Canva or similar tools). Shopify experience (a plus). Creative, proactive, and organized.Benefits
Weekly payWork from home