About this role
Job Title: Remote Customer Service Representative
Company Overview: Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.
Job Description: We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries, assist with service calls, and manage rent-related communication. This is a fully remote position, offering work-life balance and a strong support team to help you succeed.
Key Responsibilities:
Respond promptly and professionally to tenant inquiries via phone and email. Coordinate service calls and ensure timely resolution of tenant concerns. Handle rent-related communications, including payment updates and general inquiries. Maintain accurate records of interactions and transactions using our CRM system. Collaborate with the back support team to address tenant needs efficiently. Requirements
Qualifications:
Excellent verbal and written communication skills. Strong problem-solving and organizational abilities. Prior experience in customer service or property management is a plus. Comfortable working remotely and proficient with technology. Ability to manage time effectively and multitask in a fast-paced environment. Benefits
Schedule:
Monday to Friday, 9:00 AM to 5:00 PM EST. Weekends Off! What We Offer:
Fully remote work environment. Supportive and friendly back-office team. Opportunities for growth and development. Work-life balance with weekends off.