About this role
Job summary
We are seeking candidates for the following post to join our teams working mainly at our Dinnington surgery.
Medical Receptionist
Pay: £12.71 per hour
Hours: 26.25 hrs per week
The successful applicant will need to work:
Monday to Friday on a 2 week rota
week 1: 7.45am- 1.00pm and Week 2: 1.15 pm 6.30pm.also will be required to work over-time for holiday and sickness cover.
Main duties of the job
Main Duties:
To answer patient queries via phone or in person when appropriate.To contact patients with follow-up information as directed by clinicians. To arrange routine follow-ups investigations or reviews on behalf of clinicians.
To action waiting lists and contact patients
To contact patients to arrange necessary tests i.e BP appointments, bloods
To carry out general reception duties
To act as a point of contact between patients and clinical staff.
To signpost patients to services under guidance from clinical staff.
Skills:
Customer Service Keyboard and Computer skills are essential. Previous experience as a Doctors receptionist is desirable but not essential.
About us
Dinnington Group Practice
Dinnington Group Practice is a large busy training Practice with the main surgeries at Dinnington and Anston and a smaller branch surgery at Woodsetts.
We provide health care for around 21,000 patients and are part of Rother Valley South Primary Care Network.
We pride ourselves on our friendliness and teamworking. We have a very supportive working environment and are always looking of ways to improve.
Job description Job responsibilities
DINNINGTON GROUP PRACTICE
JOB DESCRIPTION
JOB TITLE: Medical Receptionist
ACCOUNTABLE TO: Reception Team Leader
Job Summary:
The position of Medical Receptionist at Dinnington Group Practice serves as the first point of contact for patients and visitors, providing excellent customer service whilst efficiently managing appointments and administrative tasks to support the smooth operation of the Practice.
Job Responsibilities:
Patient interaction
To greet patients visitors in a friendly in a professional manner. To provide assistance and information as needed. Ensure that enquiries from patients are efficiently and courteously handled. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Appointment Management
To assist patients in accessing the Practice appointment booking system. To schedule, reschedule and cancel patient appointments where appropriate and as directed by the Triage Doctor. To care navigate patients where appropriate by directing patients and accessing the appropriate service or healthcare professional. To action waiting lists and contact patients to arrange necessary testsTelephone Handling:
To answer incoming calls promptly and courteously, direct calls appropriately and take accurate messages when necessary. To record requests for home visits on the visit triage list.Administrative support:
To contact patients with follow up information as directed by clinicians. To receive and check any new patient registration forms and change of address information. Ensure information is passed securely to the appropriate department. To be aware of and ensure all Reception protocols and procedures are adhered to. To maintain accurate patient records in SystmOne where appropriate. General:
To follow general housekeeping and infection control guidelines To undertake any duties as may be determined from time to time, commensurate with the range of activities described above.
Person Specification
Competencies Essential
Good IT skills Good Organisational skills Able to work under pressure and to deadlines Good verbal and written communication skills
Employer details Employer name Dinnington Group Practice
Address Dinnington Group Practice
New Street
Dinnington
Sheffield
S25 2EZ
United Kingdom
Employer's website https://www.dinningtongrouppractice.co.uk/ (Opens in a new tab)