About this role
Job summary
West Berkshire NHS Breast Screening Programme is looking for a highly motivated individual to join their well-established administrative team based at the Royal Berkshire Hospital in Reading.We are a family friendly, flexible multi-disciplinary teamproviding a first class service to our clients.
The main aim of the role is to facilitate an increase in the uptake of the breast screening programme though SMS messaging and telephone contact with those not attending alongside supporting the administrative coordinators and the very high risk breast screening programme
The successful candidate will have a strong background in administration and/or customer service and possess excellent communication skills with the ability to manage their own workload.
All interviews will be held face to face in the breast screening department
Main duties of the job
Support the breast screening programme to increase uptake
Ensure that SMS appointment reminders are sent out at the correct intervals.
Liaise with senior team members regarding the cancellation of clinics/individual patients via Broadcast messages within the messaging service
Ensure patients who do not attend their screening appointment receive a message at the correct interval reminding them to book a further appointment.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description Job responsibilities
Assists the Breast Screening Administrative Services Manager to ensure the operation of an efficient and effective administration service that meets the needs of the Breast Screening Service; will include monitoring performance against set targets.
Ensures appropriate and timely prioritisation, delegation and completion of workload duties within the administrative team
Person Specification
Education. Qualifications. Training Essential
A levels or equivalent experience NVQ Level 3 or equivalent experience Good working knowledge of Microsoft Office suite
Experience Essential
Evidence of recent administration experience, ideally to include scheduling of appointments, use of databases Experience working with the general public in a client facing role
Desirable
Experience working within a hospital or other healthcare setting Experience of working with a breast screening or other screening programme
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Breast Screening Centre
21a Craven Road
Reading
RG1 5LE
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)