About this role
Job summary Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appro
Main duties of the job Barchester Healthcare seeks an experienced Administrator who can play a crucial role in our home's management team. This permanent position supports the General Manager by ensuring the efficient operation of a high-quality care home in Copthorne. Duties include managing Customer Experience, HR, Recruitment, Payroll, Finance, and supervising junior administration team members. The role requires someone who is self-sufficient and professional, with strong IT skills and excellent organisation. Enthusiasm and a positive communication style are vital in creating a welcoming atmosphere. Responsibilities include promoting a positive environment for all, managing enquiries, supporting resident feedback, assisting with staff recruitment, payroll preparation, and providing HR guidance. We offer financial bonuses for Good or Outstanding CQC inspections, a refer-a-friend scheme, and access to medical and counselling services. Barchester is committed to respecting and valuing our team members.
About us Barchester Healthcare is a leading provider recognized as one of the best companies to work for in the UK. We are committed to ensuring our team members are respected and their contributions valued. Our care homes deliver high-quality services to residents across the UK, including those with complex care requirements. At Barchester, we focus on creating a supportive environment that offers development opportunities for staff, recognizing that our employees are integral to maintaining the high standards of care we are known for. We offer career progression opportunities and encourage professional growth. Our reward system includes financial incentives, a generous refer-a-friend scheme, and various discounts with big brands and supermarkets. We believe in empowering our teams to provide the best care possible, ensuring our workplaces are inclusive and nurturing. Barchester values the health and wellbeing of its employees. We offer free access to medical specialists and counselling services.
Job description Job responsibilities
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial
REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications Essential
Experience in a customer-facing role, previous involvement in HR administration and recruitment, proficient user of Microsoft Word, Excel, and Outlook. A CIPD qualification would be beneficial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Copthorne
RH10 3EP
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)