About this role
Job summary
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We're looking for a proactive and customer-focused Administrator to join our Private Pay Services team, supporting both self-pay and NHS patients through their diagnostic imaging journey.
This is a fantastic opportunity to join a busy healthcare environment where you'll play an important role in delivering an outstanding patient experience. Working closely with clinical and administrative colleagues, you'll help ensure referrals, appointments, reports and patient communications are managed efficiently and professionally.
This is a part-time role working 30 hours per week across 4 days. Candidates must be available to work Wednesday, Thursday and Friday, with flexibility on the fourth working day.
Main duties of the job
As our Administrator, you will be:
Processing incoming referrals and ensuring all clinical and demographic information is accurate and complete. Managing and distributing diagnostic reports to referring clinicians and patients. Supporting the sharing of images and reports with NHS and private healthcare providers. Responding to patient, clinician and customer enquiries in a professional and timely manner. Supporting appointment scheduling, reception cover and data entry activities when required. Working closely with colleagues to ensure smooth patient pathways and excellent service delivery. Maintaining confidentiality and handling sensitive information with professionalism and care. Contributing to a positive team environment and supporting new colleagues where appropriate.
About us
With your previous experience in an administrative role, ideally within a healthcare setting, you will also have:
Excellent customer service skills and a genuine passion for helping patients Strong communication skills, both written and verbal Experience working in a busy office, customer service or telephone-based environment Good IT skills, including data input and administration systems Excellent organisational and time-management skills, with the ability to prioritise workload effectively A calm, professional approach with the ability to work accurately under pressure What you can expect in return;
A full-time equivalent salary of £24,804 per annum Work 30 hours per week; 4 days a week An extensive range of wellbeing and lifestyle benefits Annual leave (increasing with service) plus bank holidays To apply for the role, click on the link below. If you have any questions, [email protected]
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date for that reason it is encouraged that you do not delay in your application.
Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK.
Job description Job responsibilities
For more information, review the attached job description or contact [email protected]
Person Specification
Qualifications Essential
Previous experience in an administrative role, ideally within a healthcare setting. Excellent customer service skills and a genuine passion for helping patients. Strong communication skills, both written and verbal. Experience working in a busy office, customer service or telephone-based environment. Good IT skills, including data input and administration systems. Excellent organisational and time-management skills, with the ability to prioritise workload effectively. A calm, professional approach with the ability to work accurately under pressure.
Desirable
Desirable: experience of healthcare administration, medical terminology or supporting private/self-pay patient pathways.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Practice Plus Group
Address The Merlin Centre, Lancaster Road
High Wycombe
Buckinghamshire
HP12 3QL
United Kingdom
Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)