About this role
Job summary
Job Title: Bank Receptionist
Salary: £14.80 per hour
Contract: Zero-hour contract
Hours Between 09:00 to 20:00 Monday to Friday
Location: Brandon Centre, 26 Prince of Wales Road, London, NW5 3LG
Reports to: Lead Receptionist
Accountable to: Operations Manager
INTERVIEW DATE: Interviews will be held in-person on Friday 14th August 2026
Main duties of the job
The main functions of the post-holder are to welcome young people and perform receptionist duties including booking and providing information about Brandon Centre services as necessary. Referring and sign posting clients to services as appropriate.
About us
The principal objective of Brandon Centre is to provide a professional, accessible, and flexible service which responds to the psychological, medical, sexual and social needs of young people under 25 years and their families.
The services we provide are:
Mental Health and Wellbeing Services including individual Counselling & Psychotherapy for young people, Systemic Integrative Treatment for families using a range of evidence-based therapies and therapeutic work and a variety of innovative outreach projects in community settingsClinical Training and Consultancy including healthy living, parent programmes and other group work
Job description Job responsibilities
Administrative and Reception Duties
Greet clients and visitors in a courteous, friendly and helpful manner.Deal with face to face, telephone and email enquiries from the public about the range of services available and direct them to other services if necessary.Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately.Manage Reception inbox, following appropriate procedures and forwarding emails as appropriate.Maintain stock levels of provision used in the department and ensure clinical and public areas are adequately stocked with supplies, stationery and client information.Ensure that the public areas are tidy at all times.Liaise with clinicians and other staff as required to ensure the smooth running of the centre and to understand the importance of teamwork.Routine reception duties including, post, booking rooms and responsibility of the waiting areas.Contribute to the maintenance of the building by helping to complete weekly, monthly and annual health & safety checks (to include but not limited to fire safety, panic alarms & water testing).Provide general admin support to the Mental Health Referrals Coordinator as required.Education, Training and Professional development
Participate and assist in evaluation and feedback including administration aspects of audit as required.Participate in the appraisal process and give feedback to support your own and team development.Attend team and departmental meetings and actively participate in service improvement.Proactively participate in one-to-one meetings with line manager, identifying own learning needs, and ways that these may be met.Communication and Information Resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.Communicate effectively with clients and carers.Recognise peoples needs for alternative methods of communication and respond accordingly.Maintain a high standard of accuracy in record keeping and documentation.Locate and pull notes for existing clients and prepare all relevant documentation as required prior to appointments.Accurately record and amend client information to acceptable data quality standards using the manual systems in place and any new electronic systems as they are introduced.Undertake relevant training for electronic information systems in place and under development.
Person Specification
Other Requirements Essential
Enthusiastic, positive and approachable. Punctual Able to work flexibly and to be adaptable as required IT literate with knowledge of Microsoft packages Thrives on working with others: is motivated by working closely with other people, building and managing relationships and meeting new people Self-motivated and able to work under own autonomy or as part of a team Thrives in a fast-pace environment, with a 'can do' attitude
Qualifications Essential
GCSE A C in English and Maths or equivalent
Desirable
Relevant administrative qualifications
Skills & Knowledge Essential
Excellent ICT skills, including experience of using databases, word processing, email and spreadsheet software Excellent organisational skills -able to determine own workload priorities and manage own workload Excellent communication (verbal and written) and interpersonal skills Excellent accuracy and attention to detail Ability to work under pressure and to competing deadlines Ability to maintain confidentiality and act with discretion and diplomacy Demonstrable commitment to Brandon Centres values: Empowering young people to live healthier happier lives; High Quality and Innovative.
Experience Essential
Experience of working with young people and clients from diverse backgrounds Demonstrable Administration experience Experience of working in a busy, public facing environment
Desirable
Experience in analysing and presenting information An understanding of confidentiality requirements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brandon Centre
Address 26 Prince of Wales Rd
Kentish Town
London
NW5 3LG
United Kingdom
Employer's website https://brandon-centre.org.uk/ (Opens in a new tab)