About this role
Job summary
JOB SUMMARY / PURPOSE:
Acting as a first point of contact for the department. Answering telephone calls, taking messages accurately. Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate. Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc. Photocopying and word processing documents, letters, emails, minutes and reports when required.
Main duties of the job
Provide and receive routine information from staff members, patients and other external agencies. Collect, open and acknowledge post and emails within specified timescales. Accurately record messages and forward in a timely manner to the relevant person. Take minutes/Action Notes of ad hoc meetings as and when required.Respond to and resolve day to day problems that arise within the department and respond to queries escalating where necessary. Respond to and communicate confidential patient information to other departments, outside agencies, patients and carers to facilitate care and support the clinical teams. Plan, organise meetings, events, visits, including travel/accommodation as necessary. Provide and receive routine information from staff members, patients and other external agencies. Collect, open and acknowledge post and emails within specified timescales. Accurately record messages and forward in a timely manner to the relevant person. Take minutes/Action Notes of ad hoc meetings as and when required. Respond to and resolve day to day problems that arise within the department and respond to queries escalating where necessary.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.
Person Specification
Qualifications and Knowledge Essential
Educated to GCSE level or Literacy/Numeracy at L1 or equivalent RSA/OCR II qualification or equivalent demonstrable skills
Desirable
NVQ Business Administration Level 2 Knowledge of Data Protection Act
Experience Essential
Experience of producing correspondence Experience of customer service / first point of contact support Proven proficiency in the use of IT software (including MS Office) Knowledge of office practices and able to establish new processes
Desirable
Previous experience in an office environment Previous experience of establishing new processes
Aptitude and Abilities Essential
Ability to work as part of a team or as an individual A positive attitude and able to act on feedback Ability to communicate clearly and effectively Ability to be polite when dealing with difficult, impatient or upset people
Desirable
Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Values Essential
Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)
Other Essential
Ability to travel between PTHB sites Able to work flexible days to meet the needs of the service - including weekends
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Powys Teaching Health Board
Address Llandrindod Wells
Spa Road East
Llandrindod Wells
LD1 5HA
United Kingdom
Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)