About this role
Job summary
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Data Quality Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to cover extensive work including Data quality amendments and KPIs.
Main duties of the job
o Support the Data Quality Manager in maximising the best use of clinical and non-clinical resources
o Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
o Proactively manage patient pathways so that all patients receive a high standard of service delivery
o Ensure all activity is cashed up in a timely manner using Trust's PAS/appropriate IT system including DNAs and discharges.
o Organise and prioritise workload with minimal supervision
o Liaise with other hospitals and GPs regarding patient care and pathways
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Job description Job responsibilities
Support the Data Quality Manager in maximising the best use of clinical and non-clinical resources Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills Proactively manage patient pathways so that all patients receive a high standard of service delivery Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information. Ensure all activity is cashed up in a timely manner using Trusts PAS/appropriate IT system including DNAs and discharges. Assist with amending and provide correct workflow re the current KPIs on daily basis Participate in new staff induction, demonstrates duties to new starters and provide close supervision Develop new members of the team through training and supervision Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development Suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Data Quality Manager in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service. Ensure patient demographic details are updated on the PAS Collect and use data to measure performance of department against objectives. Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning Assist in sourcing specialist equipment as appropriate. Flag up and report overseas visitors for payment Participate in regular team meetings and other relevant meetings e.g. Patient Access Organise and prioritise workload with minimal supervision Deliver an efficient appointment booking process for the clinic, supporting Clinicians and Practitioners to ensure smooth running of clinics and procedure lists. Liaise with other departments and teams relating to the patient care pathway and service delivery. Ensure patients are checked in appropriately to the clinics Ensure that patients and staff are kept updated about any delays to clinics. Ensure all correspondence typed by the managed transcription service is matched with the correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record. Ensure that all externally transcribed correspondence is prepared for signature and dispatched within required Trust timeframes. Proactively resolve and escalate any quality issues from transcription service, standards of dictation etc. Arrange investigations for patients with the appropriate department or hospital, advising patients and obtaining results where required. Assist Data Quality Manager in performing all clinic configurations in PAS, including cancelling and amending clinics for annual leave etc. Maintain all systems of recording and documenting patient or clinical activity as required by the specific clinic. Provide any specific advice to patients upon booking-in, in preparation for their appointment Liaise with other hospitals and GPs regarding patient care and pathways Ensure urgent letters and reports are typed as required Ensure the prompt turnaround of the grading of referral letters to meet the Trust standard. Collate clinic cancellations/reductions provided by the clinical office teams and distribute information to management team(s). Support the Data Quality Manager in monitoring patient tracking lists and taking appropriate action Arrange interpreting services as and when required. Liaise with medical staff and practitioners with regard to appointment times / cancellations / DNAs. Maintain stock levels of clinic paperwork eg appointment forms and information leaflets.Respond to any patient queries by telephone, face to face or digital.
Person Specification
Experience Essential
Demonstrable experience of working in an administrative role in a busy office environment Communicating with members of the public and patients Experience of working in a team Proven experience of dealing with complex telephone calls Experience of using a Patient Administration System
Desirable
Use of E-referral system Use of an Electronic Document Management (EDM) system Experience working with the RTT pathway
Skills Essential
Competent working knowledge of windows based computer system including Microsoft Packages Ability to prioritise workload effectively and meet competing demands Willing to learn new systems Excellent communication skills both written and verbal
Desirable
Understanding of RTT and how it applies in a clinic environment Knowledge of Elective Access policy framework Familiarity with medical records and clinical correspondence Familiarity with Trust's PAS and other electronic patient administration and documentation systems
Personal Essential
Excellent interpersonal skills Positive enthusiastic attitude Reliable and motivated Flexible Able to use own initiative to solve problems and work in a logical and methodical manner
Desirable
Evidence of interacting with a range of people
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust
Address West Middlesex Hospital
Twickenham Road
London
TW7 6AF
United Kingdom
Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)