About this role
Job summary
Administration & Clerical Assistant, Band 2
1 WTE Band 2, Part time hours considered
Gloucestershire Hospitals NHS Trust. (permanent)
We are looking for an Administration & Clerical Assistant to provide a comprehensive administration and clerical service for the Dietetic Department. This post also involves maintaining an effective front line administrative service to manage patient contacts and appointments.
Our administration team underpins the success, efficiency and effectiveness of the Dietetics Team and reflects the professional ethos of the service. This role provides a great opportunity to develop your administration skills and to join our large, friendly department.
Main duties of the job
The post-holder will provide an efficient, confidential and professional administration & clerical service to the Nutrition & Dietetic Department. This will include secretarial support to enable provision of patient care and speciality services.
We are looking for good communication and organisational skills, ability to multi-task and someone who is proactive in supporting the delivery of a quality service. You will be motivated in assisting the Administration & Clerical team in achieving their aims by maximising productivity to deliver on targets and respond to the changing demands of the Nutrition & Dietetics Service.
You will need to work flexibly as part of a team and liaise with professionals at all levels. There may be a requirement for cross site working in order to meet the demands of the role.
Please See the full job description attached for further details and the person specification.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county with over 9,000 staff. We offer many benefits including a generous annual leave allowance, access to the NHS Pension Scheme, access to our health and well-being hub, two on-site nurseries.
We provide acute and outpatient hospital services from Cheltenham General and Gloucestershire Royal Hospitals with some outreach into community settings.
The Nutrition & Dietetic dept provides nutritional care to prevent and treat a range of illnesses and disease. Our department consists of Dietitians, Dietetic Assistant practitioners/ Support Workers and Nurses working actively with our administrative team.
This is an exciting opportunity to build on your existing skills in a culture of development and innovation. We also value everyone's contribution in supporting the high-quality person-centred care we pride ourselves on.
Gloucestershire is a great area of the country in which to live with many areas of outstanding natural beauty.
There is a bus which runs between hospital sites and is free for NHS staff upon production of hospital ID badge.
Job description Job responsibilities
You will:
- be supporting delivery of a consistent and effective administration/clerical service, demonstrating time management and prioritisation skills.
- need a comprehensive understanding of hospital patient systems (Trak, E-Referral, Infoflex) or a high level of knowledge and skills of non-healthcare administration systems.
- demonstrate previous admin & clerical experience
- book patient appointments efficiently, in line with guidelines to optimise clinics
- type clinic letters via digital dictation
- work flexibly to ensure that administration work is performed to a high standard and in line with changing priorities
- enable effective records management
- have good communication skills and be able to liaise effectively and efficiently with patients and Healthcare workers
Informal enquiries are very welcome
Additional Contact Details
Georgia Hale, Senior Admin Assistant 0300 422 5506 or Amicia Webster, Senior Admin Assistant 0300 422 3460.
Person Specification
Qualifications, Knowledge and Experience Essential
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy Computer literate in Microsoft Office packages including databases Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar Flexible team worker with ability to act to changing needs of the service Familiar with electronic/patient systems e.g. Trak/EPR A good professional telephone manner with the ability to effectively minimise conflict, resolve queries and maintain the departments reputation at all times The ability to prioritise workload and work to deadlines Ability to concentrate in an environment where work pattern is unpredictable and there are frequent interruptions Good organisational skills Ability to move sets of patient notes which are often heavy (10-15kg). Ability to multi-task. Ability to deal with telephone calls/typing letters with a potentially distressing or emotional content. Ability to work independently, reliably and consistently with work agreed and managed at regular intervals Previous wide-ranging experience in a hospital or office environment Previous administration & clerical experience Good communication and social skills Ability to build positive working relationships, respecting and valuing the contributions made by others and acting in an inclusive, considerate and helpful manner at all times Can cope with working across sites in a busy and changing environment as required Efficient and well-organised Motivated
Desirable
NVQ in Administration level 3 or equivalent experience. Knowledge and awareness of health and safety issues and data protection. Ability to effectively manage patient enquiries
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Gloucestershire Royal Hospital
Gloucester
GL1 3NN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)