About this role
Role summary: The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 2 days in office/3 days remote (work from home)
Your role:
• Respond to customer requests and provide guidance to associates and managers
• Consistently execute HR processes, using case management, chat and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR policies, processes, and procedures
• Adhering to Flowserve’s safety, integrity and code of conduct policies
• Other duties as required and assigned by manager
Your profile:
• Bachelor’s degree in business/HR
• Ideally one year of experience in HR or customer service
• Proficiency in English and French is a must
• Exceptional customer service, emotional intelligence and empathy
• Excellent probing abilities, to identify true need from customer
• Resourcefulness and ability to find answers quickly
• Thorough with responses to inquiries and issues
• Adaptable to different customer types and situations
• Technologically savvy to improve and automate activities
• Confidentiality and discretion for managing sensitive information
• Executive presence and ability to deliver high touch support
Preferred:
• Studies in Human Resources
• Relevant experience
• Prior experience in an HR Operations Environment
• Working knowledge of Workday and/or Neocase
What we can offer you:
• Friendly multicultural environment and team events
• Life, accident and health insurance
• Cafeteria Package
• Career development and training opportunity
• There is an opportunity for home office
#HR #CustomerCare #PeopleOperations #ServiceDelivery
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