About this role
Job Description: Job Description for 24x7 L1 Support Engineer (12hrs shift helpdesk & onsite):
Responsibilities:
• Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors • Provide 1st level troubleshooting to customers. • Respond to customer calls in a professional and courteous manner • Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers • Attend Daily Operations Review Meeting • Able to do i