About this role
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
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Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary: Responsible for assisting guests with their luggage, greeting, and welcoming them to the hotel and pleasantly escorting them to and from their room.
Primary Duties and Responsibilities:
• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Escorts guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel Porte.
• Assists guests with the loading and unloading of luggage to and from their vehicles.
• Stores and retrieves guests’ luggage and personal belongings at the Bell Desk.
• Informs guests of hotel services offered and effectively communicates room features and room orientation.
• Maintains full knowledge of ilani property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming process.
• Assists with the preparation, arrival, and departure of all corporate, convention and bus groups.
• Delivers luggage and pulls bags for entertainment, bus, and convention groups.
• Delivers guest requests (amenities and packages) to their room.
• Assists guests with dinner and spa reservations, transportation needs.
• Answers the Bell Desk phone according to department policies and procedures.
• Assists with the coordination of special guest requests with VIP Services.
• Assists in other areas of Hotel Operations including, reception, Front Office, pool, and Concierge, as needed.
• Performs other duties as assigned.
Minimum Qualifications:
• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Previous experience in a guest facing position.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Possesses a high level of maturity to deal with the most discriminating guest requests and requirements.
• Must be able to communicate effectively in English.
• Strong written and verbal communication skills.
• Strong organizational and multi-tasking skills.
• Basic computer skills.
• Extensive knowledge of the property, local areas, and destinations.
• Must be able to stand, walk, reach, bend or sit for extended periods of time.
• Must be able to regularly lift up to 50 lbs., and occasionally 75 lbs.
• Must be able to work various shifts and flexible hours.
• Must be able to work outdoors in all types of weather conditions.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.
Preferred Qualifications:
• Six (6) months of experience as a hotel Bell & Door person or one (1) year of experience in a hotel guest service position preferred.
Work Shift:
Wages: This role offers a starting wage of $17.13 per hour. Candidates with relevant experience may be placed higher within the established pay range.
Knock, knock. Hear that sound? That's opportunity!