About this role
Service Center CSCS TXESSENTIAL DUTIES:
• Develop and implement technology-driven strategies to drive improved performance in our collision repair centers. This will include improving repair order accuracy and parts procurement efficiency. • Partner with Central Operations to define business needs, identify gaps, and propose innovative solutions. • Lead product selection and implementation for AI-powered Guided AI Agents, automation tools, and analytics solutions to streamline processes. • Collaborate with application engineering, IT business analysis, IT architecture, IT infrastructure, data, procurement, and operational teams to develop and deploy technology solutions. • Ensure projects align with business objectives, timelines, and budget constraints. • Drive continuous improvement through data analysis, key performance metrics, and customer feedback. • Stay up to date with emerging technologies and industry best practices to identify opportunities for automation and efficiency. • Manage relationships with vendors and partners, conducting performance assessments and quarterly business reviews (QBRs).
KNOWLEDGE, SKILLS, AND ABILITIES:
• Strong understanding of process optimization in operations and supply chain environments. • Expertise in AI-driven automation, predictive analytics, and machine learning applications. • Knowledge of ERP, supply chain management, and parts procurement software. • Strong analytical and problem-solving skills with a data-driven mindset. • Experience working in agile environments with cross-functional teams. • Excellent communication and interpersonal skills to align stakeholders and drive adoption. • Familiarity with cloud-based solutions and digital transformation initiatives.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
• Bachelor’s degree in computer science, Information Technology, Business, or a related field. • Proven 7+ years of experience as a Product Manager leading process improvement initiative in operations, logistics, or supply chain technology. • Experience in the automotive, repair, or aftermarket services industry is a plus.
CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed):
• Certifications such as PMP, CSPO, ITIL, or equivalent experience preferred. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.