About this role
Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.
RESPONSIBILITIES:
• Manage the US Service email and inbox by triage, responding and routing requests • Act as single point of contact for each customer from first contact thru delivery • Send proactive service reminders • Keep customers informed of all aspects of the service order • Quote training, field service, and other Burkert services using a standard rate card and quote template • Coordinate with inside sales on formal quote issuance • Manage timing and progress of active calibration jobs • Provide proactive status updates to customers throughout the calibration process • Flag and process purchase order increases during calibration (repairs, upsells) • Attend shop floor regularly to maintain visibility of active job status • Unbox returned devices and receive in each serial number • Prepare units for production, create manual repair orders for discontinued devices • Coordinate inbound parts and shipments with factories overseas • Box completed devices and close RMA’s • Follow up with Inside Sales to confirm delivery notes are printed • Follow up with outbound team to confirm shipments are cleared • Maintain accurate service documentation throughout each job • Report on calibration throughput, open jobs, and bottlenecks • Escalate delays proactively – both internally and to the customer Other duties and responsibilities as assigned or required
REQUIREMENTS:
• Strong end-to-end customer ownership mindset • Ability to work proactively • Ability to work with a team and self-directed • Ability to have clear written and verbal communication skills • Able to manage multiple open jobs simultaneously and prioritize effectively • 2-5 years’ experience in customer service, service coordination, or operations • Proficient in Windows and Microsoft Office • Experience using SAP preferred • Quick learner, receptive to coaching, and collaborative. • Exceptional time management, attention to detail, and follow-up skills • High energy, quality minded, initiative-taking, and goal oriented
In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.
Curious? Then we look forward to receiving your application.