About this role
At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation industry. With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we’re all about getting stuff done, so we can win. How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success. Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here. Want to learn more about who we are? Check out our website to discover the Tenneco Way BASIC FUNCTION: This position is responsible for performing activities that promote organizational, communication, and informed decision-making regarding customer, and hourly employee support. Customer Service Related (50%) Run J.I.T. schedules submitted through EDI from customers, calculating daily requirements Address any discrepancies with customer and production planning department Make any necessary changes to customer cumulative information Plot requirements for all customers; create and print deliveries through SAP system Maintain and communicate carrier schedules daily/weekly Systematic archiving of shipping documentation Communicate any requirement issues to both the customer and the manufacturing group Report and investigate inventory discrepancy issues to inventory control personnel Complete shipment documentation Access customer portals for shipping information/requirements Support customer container management Comply with requirements and assist in maintenance of the necessary quality standards (ISO9001/IATF16949/ISO14001) Actively participate in ongoing continual improvement activities and initiatives Support meeting company EHS goals and activities Understand and follow all EHS policies DIMENSIONS: Number of employees supervised 0 PRINCIPAL WORKING RELATIONSHIPS: Work directly with Production Manager. Also, must interface with Purchasing, maintain outside contact with customers. EDUCATION: Associate degree or combination of equivalent work experience required EXPERIENCE: Materials Management Diploma desired Knowledge of SAP/ERP Systems Thorough understanding of Customer Releases (AIAG Standards) and knowledge of how to plan shipments based on the information provided Excellent customer service, communication, and organizational skills Advanced time management and priority assignment skills Sense of situation urgency and timeliness for internal and external communication Proficient in Microsoft Office Equivalent experience may be substituted for the specified education requirement. The Human Resources Manager will make the determination as to what constitutes equivalent experience. Microsoft Office proficiency. Familiarity with payroll support functions. Customer specific required training (per QSP 9.04) AIAG – MMOG/LE FCA – CRATES, CITS, CSDS, DRIVe, eLEEN, GEBSC, MCap, North American Purchase Order (PO) Inquire, PC Portall II, SIC, SMART, SSD GM – CLIPS, CONDOR Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities