About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Recruiter: Trevor Newman</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Career Grade: E </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Internal Closing Date: 19/05/2026</strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About the role</b></H2> </div><div><p>We're looking for an ambitious and tech-curious Communications Professional to join our Devices, Identities & Partnerships team. This is a fantastic opportunity for someone who enjoys writing and marketing and has a keen interest in technology. Working alongside experienced engineers and partner managers, you'll help turn complex technical information into clear, engaging documentation, reports and guidance.</p> <p>You'll also play a key role in promoting the work of the Devices team across BT, creating and sharing compelling internal communications that showcase new launches, partner milestones and technical developments. As part of the role, you'll gain hands-on exposure to emerging technologies such as 5G and eSIM, while helping colleagues across the business understand and engage with the innovations shaping BT's mobile future.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you’ll be doing</b></H2> </div><div><ul type="disc"> <li>Promote the Devices team across the wider business: Create and share clear internal updates (e.g., briefings, release notes, and FAQs) that highlight upcoming launches, partner milestones, and key technical changes.</li> <li>Support documentation: Assist Engineers, Designers and Partnership Managers with drafting and updating technical guides, including device configuration manuals and internal “how-to” guides for new hardware launches.</li> <li>Learn the landscape: Gain a deep understanding of mobile standards (VoLTE, 5G SA, eSIM) by working closely with our device testing and certification teams.</li> <li>Organise technical data: Maintain our internal documentation libraries (SharePoint, Engage), ensuring information is accurate, up-to-date, and easily accessible for the wider team.</li> <li>Partner coordination: Help prepare materials for meetings with our hardware partners (e.g., Apple, Samsung, Google)</li> <li>Bridge the gap: Translate technical feedback from engineers into clear summaries for our commercial and product teams.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Skills / Experience</b></H2> </div><div><ul> <li>Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.</li> <li>Strong attention to detail and ability to produce clear, accurate, and engaging content.</li> <li>Good organisational and planning skills, with the ability to manage multiple priorities.</li> <li>Experience creating content for internal communications channels such as intranets, newsletters, emails, or social platforms (can include internships, placements, university projects, or early career roles).</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Desirable Skills / Experience</b></H2> </div><div><ul> <li>Fast learner with a strong appetite to understand mobile technology and how hardware and networks interact (e.g., 5G, VoLTE, eSIM).</li> <li>Ability to build positive relationships with colleagues and stakeholders at all levels.</li> <li>Confidence gathering information and translating complex topics into simple, engaging communications.</li> <li>Proficiency in Microsoft Office applications, particularly PowerPoint, Word, and Teams.</li> <li>Experience using content management systems, intranets, SharePoint, and Confluence.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our Package</b></H2> </div><div><p>Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, well-being, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include.</p> <ul> <li>10% on target annual bonus</li> <li>Access to an online private GP 24/7 for you and your immediate family </li> <li>Market-leading paid carers leave with up to 2 weeks off </li> <li>Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay</li> <li>Discounted EE and BT products, including mobile and broadband</li> <li>Market leading Pension scheme – 5% from you and 10% from us</li> <li>Holiday purchase scheme</li> </ul> <p>You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.</p> <p> </p></div></div></div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.</span></p>