About this role
<p><strong>Responsibilities: </strong></p> <ul type="disc"> <li>Maintain and support of <strong>Active Directory (AD)</strong>, <strong>Azure Active Directory (Entra ID)</strong>, and <strong>Microsoft 365</strong> platforms, including Collaboration Services, Power Platform, and Copilot.</li> <li>Administer and support <strong>Microsoft 365 services</strong> such as SharePoint Online, Copilot, Power Platform, and identity‑related services (AD / AAD / hybrid identity).</li> <li>Provide <strong>L2/L3 technical support</strong> for Microsoft 365 and identity services, including:</li> <ul type="circle"> <li>Incident resolution and service request handling</li> <li>Root cause analysis and problem investigation</li> <li>Impact analysis, testing, and change execution</li> </ul> <li>Prepare and execute <strong>change management activities</strong>, including change plans, risk and impact assessments, testing, and post‑implementation validation.</li> <li>Work closely with <strong>cross‑functional technical teams</strong> to ensure smooth delivery of changes, upgrades, and service improvements.</li> <li>Support <strong>system upgrades and new feature rollouts</strong>, including:</li> <ul type="circle"> <li>Upgrade preparation and testing</li> <li>Coordinating testing sessions with application teams and end users</li> <li>Monitoring rollout progress and addressing issues during implementation</li> </ul> <li>Assist in <strong>project‑related activities</strong>, ensuring deliverables are completed according to agreed scope, timeline, and quality standards.</li> <li>Maintain technical documentation and operational procedures to support service continuity and audit requirements.</li> </ul> <p><strong>Requirements: </strong></p> <ul type="disc"> <li>Degree holder in <strong>Computer Science</strong>, <strong>Information Technology</strong>, or a related discipline.</li> <li><strong>Minimum 5 years of experience</strong> in large‑scale IT infrastructure and system support environments.</li> <li>Solid hands‑on experience with <strong>Microsoft 365</strong>, <strong>Windows platforms</strong>, and enterprise identity services.</li> <li>Experience in <strong>project support or project management</strong> within an enterprise IT environment.</li> <li>Knowledge of <strong>cloud infrastructure</strong> is an advantage, particularly <strong>Microsoft Azure</strong>, with hands‑on experience in design, setup, and administration.</li> <li>Strong problem‑solving skills with the ability to work independently and under pressure.</li> <li><strong>High proficiency in both written and spoken English and Chinese</strong>.</li> </ul>