About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>The Impact You'll Make</b></H2> </div><div><p>As our <strong>Senior Professional, IT Site Support</strong> , you’ll play a key role in delivering world-class IT service and second-line support to our employees at the<strong> Ames, Iowa</strong> location.</p> <p>At Danfoss, we are committed to your learning, growth, well-being, and inclusion.</p> <p>Your impact? You will ensure end-user satisfaction and seamless business operations by delivering full, end-to-end resolution of incidents and requests. By maintaining robust support and high performance, you will keep our manufacturing and office environments running efficiently and securely.</p> <p>You’ll collaborate with business partners, leadership, and global IT teams and take ownership of local IT projects, infrastructure upgrades, and site initiatives, helping us move toward a more efficient and connected future.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You’ll Be Doing</b></H2> </div><div><ul> <li> <p><strong>Lead local IT initiatives:</strong> Lead local IT projects, infrastructure upgrades, and site improvement initiatives, managing everything from project plans and milestones to execution with technical teams and vendors.</p> </li> <li> <p><strong>Support internal stakeholders:</strong> Support our employees by receiving, prioritizing, and resolving user requests across phone, email, chat, and in-person channels, acting as the primary second-line support for the Ames facility.</p> </li> <li> <p><strong>Collaborate on service excellence:</strong> Collaborate with global third-line experts and business leadership to ensure proper escalation of complex cases, serving as a key point of contact for major incidents and service feedback.</p> </li> <li> <p><strong>Use your technical skills:</strong> Use your skills in troubleshooting, root cause analysis, and system administration to manage users, access rights, and endpoint/infrastructure incidents in accordance with Danfoss security standards.</p> </li> <li> <p><strong>Continuously learn and improve:</strong> Continuously learn and share knowledge to advise users, prepare operational updates, and identify process improvements that elevate service quality and efficiency.</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We're Looking For</b></H2> </div><div><ul> <li> <p><strong>Experience in IT support:</strong> 3 to 5 years of related IT experience (required), with strong technical expertise supporting hardware, software (Microsoft Windows, Office, Outlook/Exchange, Teams), mobile management, and network connectivity.</p> </li> <li> <p><strong>Technical foundation:</strong> A 2-year or Bachelor's degree in an IT-related field is preferred, alongside an in-depth understanding of PC architecture, basic IT infrastructure concepts, and service management best practices.</p> </li> <li> <p><strong>Ability to work collaboratively:</strong> Ability to work effectively in a global, ever-changing environment, demonstrating self-drive, accountability, and the capacity to coordinate cross-functional teams without direct authority.</p> </li> <li> <p><strong>Strong communication skills:</strong> Excellent written, verbal, and presentation communication skills, with the ability to translate complex technical concepts for diverse audiences, from end-users to senior leadership.</p> </li> <li> <p><strong>A mindset of customer success:</strong> An exceptional customer service mindset focused on problem-solving, with the agility to manage local, hands-on support in both office and manufacturing settings.</p> </li> </ul> <ul style="list-style-type:disc"> <li> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What You'll Get from Us</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <ol> <li><span style="font-family:Verdana;font-size:12.0pt">We promote from within and support your learning with mentoring, training, and access to global opportunities.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</span></li> <li><span style="font-family:Verdana;font-size:12.0pt">We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. </span></li> <li><span style="font-family:Verdana;font-size:12.0pt">You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.</span></li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to Make a Difference?</b></H2> </div><div><p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</span></p> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <hr> <p><span style="font-family:Verdana;font-size:12.0pt"> </span></p> <p><span style="font-family:Verdana;font-size:12.0pt">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</span></p></div></div></div>