About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>GDS Executive Assistance CoE Location Leader</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Location: Katowice/Wrocław - 2 days office/3 days remote</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>The opportunity</strong></span></p> <p> </p> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Your role will be to manage Executive Assistance team in GDS Poland (100+ FTEs). </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">You will prove your experience in client management, people management and you’ll have the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the EY GDS services team to ensure the smooth functioning of the operations. You will be responsible for various transformative projects in administrative processes reengineering area. </span></p> </div> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Your key responsibilities</strong></span></p> <p> </p> <div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Build and maintain exceptional and strong relationships with internal clients and stakeholders </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Serve as the GDS representative in BSS structures in Europe West region </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Represent GDS Poland EA CoE on the global forum </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Identifying, evaluate and assess individual training and development areas for all members of the team </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies. </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions; </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirement </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Drive innovation, automation and AI agenda within the team and investigate on new opportunities for EY </span></p> </li> </ul> </div> </div> <div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Driving solutions which will make EY outstanding in the given field </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Take active part in multiple strategic initiatives and projects </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Handle effectively operational matters </span></p> </li> </ul> </div> </div> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Skills and attributes for success</strong></span></p> <p> </p> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Minimum 7 years of relevant work experience as people manager and service delivery manager </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Advanced English skills </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Excellent communication and organizational skills </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Customer orientation </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Understanding and compliance with deadlines and priorities </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good understanding of the Polish labour law and regulations </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience in building high performing teams across generations, cultures and locations </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven experience in transitioning and/or setting up new roles from the offshore to the onshore organization </span></p> </li> </ul> </div> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>To qualify for the role you must have <br><br></strong></span></p> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven experience in transitioning and or setting up new roles from the offshore to the onshore organization </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience in leading multiple projects and strategic initiatives </span></p> </li> </ul> </div> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Ideally, you’ll also have</strong></span></p> <p> </p> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven experience of working within a global environment, across borders with people from other cultures </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven track of transformative projects with KPI and measurable outcome </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Demonstrable ability to lead and interact with leadership stakeholders and peers </span></p> </li> </ul> </div> <div> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Good understanding of support services structures and challenges </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">French, German, or Dutch language skills are also an asset</span></li> </ul> </div> <div> <p> </p> </div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we look for </strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We are interested in hiring a team player with strong communication and organization skills as well as proactive attitude, with high level of energy, enthusiasm, flexibility and assertiveness. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams in order to resolve daily challenges and show professionalism while day-to-day contact with EY stakeholders and partners. .</span></p> <p> </p> <div id="tor__fextListingLayout_readOnlyDiv"> <div id="tor__fextListingLayout_content"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>What we offer</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.</span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Continuous learning:</strong>You’ll develop the mindset and skills to navigate whatever comes next.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Success as defined by you</strong><strong>: </strong>We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Transformative leadership</strong><strong>: </strong>We’ll give you the insights, coaching and confidence to be the leader the world needs.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Diverse and inclusive culture:</strong> You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>About EY</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>EY | Building a better working world</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>If you can demonstrate that you meet the criteria above, please contact us as soon as possible.</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>The exceptional EY experience. It’s yours to build.</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.</span></p> </div> </div>