About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>About Duke Raleigh Hospital, A Campus of Duke University Hospital</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong><u>Duke Nursing Highlights:</u></strong></span></p> <p> </p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Duke University Health System is designated as a Magnet organization</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Duke University Health System has 6000 + registered nurses</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Quality of Life: Living in the Triangle!</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Relocation Assistance (based on eligibility)</span></li> </ul> <p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Job Summary: </strong> The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Administrative Duties: </strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Answer telephones </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Greet patients </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Update and file patient medical records </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Fill out insurance forms </span></p> </li> </ul> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Handle correspondence </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Schedule appointments </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Arrange for hospital admissions </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Arrange for laboratory services </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Handle billing and bookkeeping </span></p> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Clinical Duties: </strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Assist medical and nursing staff in a variety of tasks including: </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Taking medical histories and recording vital signs </span></p> </li> </ul> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Explaining treatment procedures to patients </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Preparing patients for examinations and procedures </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Assisting the physician during the examination and procedures </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Collect and prepare laboratory specimens </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Perform basic laboratory tests on the premises </span></p> </li> </ul> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Dispose of contaminated supplies Sterilize medical instruments. </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Prepare and administer medications as directed by a physician </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Authorize drug refills as directed Telephone prescriptions to a pharmacy </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Draw blood </span></p> </li> </ul> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Prepare patients for x-rays, tests and procedures </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Take electrocardiograms Remove sutures/ staples </span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Change sterile and non-sterile dressings </span></p> </li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </span></p> <h3><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Required Qualifications at this Level</strong></span></h3> <h4><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Education</strong></span></h4> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.</span></p> <p> </p> <h4><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Experience</strong></span></h4> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level I -- No experience required.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>General Ladder Statement:</strong> In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III, and IV.</span></p> <p> </p> <h4><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Degrees, Licensure, and/or Certification</strong></span></h4> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.</span></li> </ul> <p> </p> <p> </p> <h4><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Knowledge, Skills, and Abilities</strong></span></h4> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Good customer service skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Working knowledge of sterile techniques and special procedures that are applicable to work performed.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Age specific competencies.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ability to establish and maintain effective working relationships with patients and clinic staff</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Typing skills</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Medical terminology</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Levels II and III -- Ability to independently seek out resources and work collaboratively</span></li> </ul><p><br><br></p> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.</span></p> <br><br> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.</span></p> <br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Essential Physical Job Functions:</strong></span> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</span></p> </div> </div> </div>