About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"></H2> </div><div><p style="text-align:center"><strong>Department:</strong> IT | <strong>Location: </strong>Luxembourg | <strong>Contract:</strong> Permanent | <strong>Job Requisition N°</strong>20171</p> <p> </p> <p> </p> <p> </p> <p><strong>Your tasks</strong></p> <p> </p> <p> </p> <ul> <li>You review, assess, prioritize, and coordinate standard, normal, and emergency changes</li> <li>You facilitate Change Advisory Board (CAB) meetings and maintain change calendars</li> <li>You develop and maintain change management policies, procedures, workflows, and KPIs</li> <li>Lead the Problem Management process to identify and eliminate root causes of incidents.</li> <li>You conduct root cause analysis (RCA)</li> <li>You coordinate post-incident reviews and major incident problem investigations</li> <li>You track corrective and preventive actions through to completion</li> <li>You analyze incident trends and recurring issues to reduce operational risk and service degradation</li> <li>You collaborate with technical teams to implement permanent solutions and stability improvements</li> <li>You communicate effectively with technical and non-technical stakeholders. <br>You provide executive-level reporting on operational risks and service quality trends.<br>On top, there will be an admin role to create, follow PR (Purchase requisitions) for the department including reception of invoices<br>You follow up on industry innovations and latest trends</li> </ul> <p> </p> <p> </p> <p> </p> <p><strong>Your profile</strong></p> <p> </p> <ul> <li>You hold a university degree in Information Technology/Computer Sciences, Project Management or equivalent</li> <li>You have at least 2 years of experience in a similar role</li> <li>An ITIL foundation certification will be considered an asset</li> <li>Excellent interpersonal skills, team spirit and a high willingness to discover and promote new technologies and solutions within the energy domain</li> <li>Understanding of Azure and/or M365 environments and on-premises Microsoft & Linux based servers, Network/Security technologies</li> <li>You are proactive, curious, flexible and you collaborate with others to solve incidents</li> <li>Highly effective verbal and written communication skills in English and French. The knowledge of German and/or Luxemburgish will be considered as an advantage</li> </ul> <p> </p> <p> </p> <p> </p> <p><strong>What we offer</strong></p> <p> </p> <p> </p> <ul> <li>The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region</li> <li>A multicultural and international working environment that encourages diversity and inclusion</li> <li>A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, private parking, company restaurant, meal vouchers, car allowance, etc.)</li> <li>Continuous learning and development career path adapted to the needs of each employee</li> <li>Hybrid working mode with the possibility to work from home and 34 days off per year</li> </ul> <p> </p> <p> </p> <p> </p> <p>For external applications, a recent copy of the police record will be requested if you are invited for an interview.</p></div></div></div>