About this role
Hello! thanks for stopping by… We currently have an exciting opportunity for a Customer Support Partnership Manager to join an industry leading Customer Service team working within Loop (Yorkshire Water’s award-winning sister company) Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery. This role will operate between 8.00am and 6:00pm Monday to Friday. We offer a hybrid way of working, with a minimum of two days per week based at our Thornbury office in Bradford. We’re ideally looking for someone to work 37.5 hours a week, but we’re happy to consider applications from colleagues preferring to work part-time hours. Location: Bradford, Thornbury Startng salary £ 36,774 and progressing up to £45,774 dependent on experience + attractive pension + annual performance related bonus + 25 days holiday What will the role involve? This is an exciting role which will be responsible for partnerships across the Yorkshire region providing bill support for customers. These partnerships will deliver part of the customer support strategy aiming to make bills more affordable for our customers that need support the most. You will work with external organisations to ensure that Yorkshire Water customers are aware of, and have access to, the financial support that we provide. This includes financial support schemes, water meters and payment support options. You will also identify where external partners are able to provide additional support to our customers and establish processes for effectively implementing this. Additionally, through leadership of the Customer Support Partnership Team Team, your role will be responsible for upskilling external partners about our schemes. This will be undertaken through ‘train the trainer’ activities, events and promotions and proactive relationship management. To achieve success the team will be responsible for ensuring that our partners are accurately referring and verifying eligible customers for our support. What skills are we looking for? The role requires a proactive individual with experience of working with external partners to provide support to customers. You will be directly responsible for the relationship management of our highest value partnerships, and the relationships with our other partnerships through your Customer Support Partnership Team. You will be accountable for the volume and quality of the customer referrals received through our external partnerships. With support from the Affordability Strategy Manager, the role will be accountable for delivering part of the Customer Support strategy providing financial customer support to Yorkshire Water customers. You will have excellent communication skills, expertise in influencing and negotiating at all levels, and the ability to engage with individuals across diverse sectors and communities. You will be an experienced manager with a proven track record of managing individuals who work remotely. You will be motivated, results driven and enthusiastic about supporting customers with the ability to work under your own initiative. You will have the ability to confidently produce and deliver presentations which have positive impact. What's in it for you? • We offer a salary from £36,774 and progressing up to £45,774 per annum depending on experience. • Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. • Retail savings scheme. • Gym membership discounts, Online GP service, cycle to work scheme, and many more! • Free parking. • Development opportunities in line with the progression plan. • 25 days annual leave plus bank holidays – plus an extra 2 wellness days! • Attractive pension scheme (up to 12% company contribution). Application Process: If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process and submit your CV along with a covering letter to support your application. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. Closing Date: 18th August Interview Dates: W/C 1st September