About this role
Job Summary We are seeking a detail-oriented and client-focused Account Services Specialist to support end-to-end account lifecycle management. This role combines operational excellence, client interaction, and ownership of AI-enabled automation solutions to drive efficiency and enhance service delivery. Job Responsibilities Account Maintenance & Operations Ensure timely and accurate processing of new account openings, in compliance with regulatory, KYC, and internal documentation requirements Perform account maintenance activities, including updates, amendments, and closures, ensuring data integrity across systems Review and validate account documentation to ensure completeness and adherence to policies Identify and escalate discrepancies, risks, or compliance concerns promptly Support continuous improvement initiatives to streamline processes and enhance efficiency Client Servicing & Relationship Support Deliver a high standard of client experience, ensuring requests are handled accurately and within agreed service levels Proactively identify opportunities to improve client satisfaction and service delivery AI & Automation Enablement Operate and manage AI-enabled automation solutions to support account servicing processes Monitor system performance, identify gaps, and provide feedback to enhance automation effectiveness Collaborate with technology teams to optimize workflows and drive digitization initiatives Support user testing, implementation, and adoption of new automation tools within the team Act as a subject matter user bridging operations and technology to improve productivity and scalability General & Team Contributions Assist in ad-hoc projects, audits, and system enhancements as required Participate in team initiatives aimed at improving operational controls and customer experience Maintain up-to-date knowledge of policies, procedures, and regulatory requirements Job Requirements Strong attention to detail with the ability to process high volumes of data accurately Good verbal and written communication skills, with the ability to interact confidently with clients and stakeholders Client-centric mindset with a commitment to delivering excellent service and responsiveness Comfortable working with digital tools, automation platforms, or AI-enabled solutions Proactive, adaptable, and willing to take ownership of tasks beyond core responsibilities Ability to work under pressure, manage priorities, and meet tight deadlines Team player with a collaborative approach Willingness to work overtime when required to support business needs