About this role
<p><img id="Picture_x0020_1" src=" https://rmkcdn.successfactors.com/dd82a348/1e484c28-7ba4-4c40-941d-9.png"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Classification</b></H2> </div><div><p>Sales Support: Katutura </p> <p>Job grade: B5</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Family</H2> </div><div><p>Sales and Services</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Career Stream</H2> </div><div><p>Client Service</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Pipeline</H2> </div><div><p>Manage Self: Technical</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><ul> <li>Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.</li> <li>Seek opportunities to improve business processes and systems.</li> <li>Support implementation of new processes, policies and systems to add value to Nedbank.</li> <li>Act as brand ambassador by living the Nedbank values.</li> <li>Enable the conversion of leads into sales. Meet client information needs and facilitate the processing of sales.</li> <li>Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.</li> <li>Reach individual and branch usage (touch points) targets.</li> <li>Provide service to, and maintain relationships with, clients by greeting, listening, understanding the client's needs.</li> <li>Stay abreast of Nedbank risk and compliance requirements.</li> <li>Create and manage own career through guidance and support of Team Leader and colleagues.</li> <li>Understand and embrace the Nedbank vision and values.</li> <li>Improve personal capability, identifying training courses for career progression.</li> <li>Ensure personal growth and eff ectiveness by ensuring that all learning activities are completed and certifications obtained within specified time frames.</li> <li>Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.</li> <li>Verify client identity. Mitigate risks, including creating enquiries report, managing loss and meeting legislative requirements.</li> <li>Provide client service.</li> <li>Ensure internal practices are met. Balance and secure branch stock holdings.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Essential Qualifications - NQF Level</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Matric / Grade 12 / National Senior Certificate </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Preferred Qualification</H2> </div><div><p>Business Relevant Certificate or Diploma</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Minimum Experience Level</H2> </div><div><p>Preferable 6 - 12 months client service experience in a financial industry</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Technical / Professional Knowledge</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Customer service principles </li><li>Relevant product knowledge </li><li>Client service management </li><li>Client service principles </li><li>Cluster Specific Operational Knowledge </li><li>Governance, Risk and Controls </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Behavioural Competencies</H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Building Customer Loyalty </li><li>Applied Learning </li><li>Work Standards </li><li>Communication </li><li>Managing Work </li><li>Stress Tolerance </li></ul></div></div><p style="line-height:18.9px"> </p> <p style="line-height:18.9px">---------------------------------------------------------------------------------------</p> <p><span style="color:#666666;font-size:12.0pt">For any assistance or more info please contact the Nedbank Recruiting Team</span></p> <table style="width:80%;height:65.9px" border="0" cellspacing="1" cellpadding="1"> <tbody> <tr style="height:65.9px"> <td><span style="color:#006341;font-size:12.0pt"><img style="vertical-align:middle" src="https://rmkcdn.successfactors.com/dd82a348/fe72af03-f9a0-4eb8-b20e-8.png" width="40px"> +264 61 295 2155 / +264 61 295 2036</span></td> <td><span style="color:#006341;font-size:medium">Namibia</span></td> </tr> </tbody> </table>