About this role
<p>Closing date: 30/07/2026 <br> Number of positions: 1<br> Recruiter name: Fatma Alharthi <br> Reference number: 72358 <br> <span id="cke_bm_1564S" style="display:none"> </span>Workplace Type: </p> <p>Mediclinic Mirdif | Dubai | United Arab Emirates</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>MAIN PURPOSE OF JOB</b></H2> </div><div><p><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role</span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>KEY RESPONSIBILITY AREAS</b></H2> </div><div><ol> <li><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">To effectively and efficiently manage the patient appointment scheduling and registration process</span></li> <li><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">To effectively and efficiently manage the medical insurance process and other related tasks</span></li> <li><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">Effectively manage the billing and cash up process</span></li> <li><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">To consistently meet customer service expectations by improving the quality of patient service</span></li> </ol> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED EDUCATION</b></H2> </div><div><p>Essential: <span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">Completed secondary school education (Grade 12)</span></p> <p><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">Desired: </span><span style="font-size:10.0pt"><span style="color:#555146"><span style="font-family:'Arial', 'sans-serif'">Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting</span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED EXPERIENCE</b></H2> </div><div><p>Essential: <span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">2-3 Years’ experience in a customer services role, preferably in the healthcare industry</span></p> <p><span style="color:#555146;font-family:'Arial', 'sans-serif';font-size:10.0pt">Desired: Experience in a Contact Centre or Healthcare environment</span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Computer literacy and proficiency in MS Office applications </li><li>CRM (customer relations management) software applications </li><li>Hospital information systems </li><li>Knowledge of company policies and emergency codes </li><li>Knowledge of medical insurance terminologies and process </li><li>Medical terminology and procedures </li><li>Numerical literacy </li><li>Patient scheduling and registration processes </li></ul></div></div><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p>