Purpose & Overall Relevance for the Organization Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. Key Responsibilities <ul> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Independently providing Account operations support to all assigned customers in specific market.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: <ul> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. </li> </ul> </li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.</li> </ul> Key Relationships <ul> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Customers</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Sales Management Team</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Logistics</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Credit & Collections</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Market Finance</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">External providers</li> </ul> Knowledge, Skills, and Abilities <ul> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Strong Customer Service focus and excellent communication skills.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Advanced working knowledge of MS Office, SAP/CRM and Business Objects.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Fluency in Italian (written and spoken) and advanced level in English (written and spoken)</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Strong Understanding of costs and of sales generation.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Process-oriented mindset and in-depth understanding of complex correlations.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Proactive, Autonomous, and independent working style.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">A high level of problem-solving ability.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to contribute to a team environment where performance is measured.</li> <li style="text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in working under pressure to meet deadlines and conflicting priorities.</li> </ul> Requisite Education and Experience/Minimum Qualifications <ul> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">University degree in Commerce/Business Administration/Finance/Controlling or similar)</li> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">3+ years’ experience in providing customer support in the field of customer service, sales or logistics. </li> </ul>

Sr Specialist GBS Acct & Sales Ops (Italian Speaker) (Porto, 13, PT) @ adidas

About this role

Ready to apply?