Senior Specialist Platform Ops. EM Purpose & Overall Relevance for the Organization: The person will support for oversight of all the day to day business operations on Ecom site and App in the EM market. The role will also support the local eCom market in technical discussions with Global IT, Digital Brand Commerce, Digital Sals Solutions, etc. in order to provide relevant INPUT and eventually EXECUTE for the day to day business. Key Responsibilities: Business KPI Definition and Monitoring <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support local operations to input into global operations best practice definition, communication, monitoring strategy etc. </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support business KPI's and SLA's - e.g website checkout shipping options,legal preferences and monitor these KPI’s </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support setting business logic configurations across various platforms - commerce cloud, product information master etc. </li> </ul> Project Management <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support operationally focused projects or enhancement requests with our local & global teams </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support for UAT and DRY run from Business side, and make sure all the critical work flows has been tested before cutover to prod.</li> </ul> Day to Day Operations <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support as first level of escalation for local market business functions </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Monitor & coordinate with IT Service Managers for ticket resolution and relay communications to relevant stakeholders </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure a work around in case fix is not available.</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees, payments, rejections and order processing) </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Support in managing ecommerce data across all the different platforms (inventory, orders, returns, shipping costs, tax etc.) - support the accuracy, timeliness and consistency of the data as per business requirements.</li> </ul> Education and Stakeholder managment <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Become subject matter expert on the platform capabilities </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Provide creative solutions to push the envelope of the platform capabilities </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Educate the internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand etc.) on the platform capabilities.</li> </ul> Key Relationships: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Local Teams - Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Global Teams - Digital Brand Commerce, Global IT, Digital Sales Solutions </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">External Teams - External vendors </li> </ul> Knowledge, Skills and Abilities: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Basic presentation and communication (verbal and written) skills across different levels within a global organization </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Analytical mind-set and innovative thinker </li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Knowledge of eCommerce platforms and processes preferred </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Organized and able to communicate and educate non-technical stakeholders </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Capable to work in a team environment and coordinate multiple tasks.</li> </ul> Requisite Education and Experience / Minimum Qualifications: <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">~2 years of eCommerce / retail / digital experience </li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Basic to intermediate knowledge of web analytics tools </li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Basic to intermediate knowledge of data visualization tools like Power BI, Adobe</li> <li style="margin:0.0cm 0.0cm 0.0cm 32.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Beginner experience using MS-Excel, MS-Word and MS-Powerpoint </li> </ul>

Sr. Specialist Platform Operations EM (Gurgaon, HR, IN) @ adidas

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