About this role
Role and Responsibility: Provide high quality professional service and technical support to E+H customers. Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.). Provide accurate, professional documentation of service calls on site. Provide training to customer maintenance staff on maintenance, repair, commissioning of Endress+Hauser instrumentation. Handling of repairs / returns and spare parts. Develop and maintain Service database of customers, installed base and complaints and feedback. Provide feedback to Sales team to report potential opportunity to sell E+H products/solution. Root cause problem analysis & resolution on site using personal as well as internal expertise. Determine possible system faults prior to departing for on-site service calls, to determine test equipment and spare parts that may be required. Manages relationships with customers in both pre and post service/sales environment, in support of External Sales. Qualification + Profile Bachelor’s degree in engineering or technology - Instrumentation/Electronics/Electrical or Industrial Instrumentation. Minimum of 5 years process measurement instrumentation experience. Instrumentation experience in maintenance, commissioning, repair, troubleshooting, verification, calibration and metrology experience is must. Strong knowledge on communication protocols (Foundation Fieldbus, Modbus, Profibus, Profinet, Wireless HART etc. and must have. Advantageous Experience in Tank Gauging System. Metrology and Calibration Certifications with experience. Relevant experience of 2-3 years’ experience in Endress+Hauser instruments. Experience in CRM (Sales Force), SAP Service/Maintenance modules. ISO 9001, ISO 17025, ISO 45000 knowledge.