About this role
Guest Relations: Greet patrons immediately upon arrival, escort them to tables, and present menus.Reservation Management: Book, confirm, and organize reservations via phone, online, or walk-ins.Wait Time Management: Accurately estimate and communicate wait times to customers during busy periods.Section Coordination: Balance server workloads and manage table rotations for maximum efficiency.Customer Support: Address guest complaints, handle special requests, and assist waitstaff as needed.Front of House Maintenance: Ensure the reception and waiting areas are spotless, organized, and properly stocked