Chef/fe de rang / Commis de rang @ MRH-Zermatt SA

 Assist with mise en place and table preparation  Deliver dishes and assist during service  Clear tables and maintain cleanliness of the restaurant  Support the service team as needed  Guarantee exceptional guest experience and consistent luxury service standards.  Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.  Ensure the proper daily service protocols and standards.  Regularly review and update guest CARDEX profiles.  Build guest loyalty and develop the clientele; promote the hotel’s.  Do everything possible to anticipate and meet guests’ requests.  Ensure proper compliance with applicable health and safety regulations.  Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.  Prepare and organize the assigned service station or the restaurant  Welcome and advise guests on menu and wine selections  Take orders and ensure accurate service delivery  Coordinate with kitchen and bar teams  Guarantee exceptional guest experience and consistent luxury service standards.  Ensure close coordination between service teams, kitchen teams.  Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.  Ensure the proper daily service protocols and standards.  Participate in and oversee daily billing and cash handling procedures.  Handle guest complaints in a professional and prompt manner to guarantee 100% guest satisfaction.  Regularly review and update guest CARDEX profiles.  Build guest loyalty and develop the clientele; promote the hotel’s.  Do everything possible to anticipate and meet guests’ requests.  Ensure proper compliance with applicable health and safety regulations.  Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.

Team Management  Lead, inspire and develop the Demis-Chefs de Rand and Commis de Rang  Ensure that the LQA standards are respected.  Build a culture of professionalism, teamwork, accountability and guest-focus.

General  Able to help the other F&B outlet if needed.  Take a solution-oriented approach.  Serve as an ambassador of MRH’s values and company culture, ensuring alignment at all levels.  Proactively support the development of the hotel’s reputation through innovation, guest satisfaction and service excellence.