About this role
JOIN OUR TEAM <span style="color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:18px;font-style:normal;font-weight:400;text-transform:none;display:inline;">As a <strong>Senior Manager Cross Channel Operations</strong>, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is <strong>permanent</strong> and based in <strong>Munich</strong>.</span> WHAT YOU'LL DO <ul><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Optimise product sorting for landing pages to maximise relevance, engagement, and conversion</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Execute market expansions and coordinate cross-functional rollout plans</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Contribute to strategic planning, OKRs, and continuous improvement of onsite performance</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Mentor and develop junior to mid level team members while fostering knowledge sharing and best practices</span></div></li></ul> YOU COME WITH <ul><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Strong project management and organisational skills with the ability to manage multiple priorities simultaneously</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Excellent stakeholder management and communication skills across interdisciplinary teams</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">A proactive, hands-on attitude with a strong sense of ownership and continuous improvement</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Experience leading projects and mentoring team members in a fast-paced environment</span></div></li><li style="font-size:18px;"><div><span style="font-family:Arial, Helvetica, sans-serif;">Fluency in English; German is a plus</span></div></li></ul> WHY WESTWING <p style="border:0px solid;margin:0pt 0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;line-height:1.38;background-color:rgb(255,255,255);padding:0pt 0pt 8pt;"><span style="border:0px solid;margin:0px;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.</span></p><p style="border:0px solid;margin:0pt 0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;line-height:1.38;background-color:rgb(255,255,255);padding:0pt 0pt 8pt;"><span style="border:0px solid;margin:0px;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.</span></p><p style="border:0px solid;margin:0pt 0px 8pt;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;line-height:1.38;background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">Here is what you can look forward to:</span></p><ul style="border:0px solid;margin-top:0px;margin-bottom:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">A high-performance culture built on trust, feedback and collaboration</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">30 days of paid holiday to rest, recharge, and come back ready to create</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(22,22,22);background-color:rgb(255,255,255);font-weight:400;font-style:normal;text-decoration:none;">Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Wellbeing support through mental health resources, sports memberships, and preventive care</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Support for working parents, including our on-site </span><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;text-decoration:none;">Westwing Wichtel</span><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> daycare and a partnership with multilingual provider Elly & Stoffl</span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower</span></span></p></li><li style="border:0px solid;margin:0px;list-style-type:disc;font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(22,22,22);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="border:0px solid;margin:0pt 0px;line-height:1.38;"><span style="border:0px solid;margin:0px;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties</span></p></li></ul> ABOUT US <span style="color:rgb(32,32,32);font-family:Arial, Helvetica, sans-serif;font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.</span><span style="font-family:Arial, Helvetica, sans-serif;font-size:18px;"><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"></span><span style="color:rgb(32,32,32);font-family:Arial, Helvetica, sans-serif;font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.</span><span style="font-family:Arial, Helvetica, sans-serif;font-size:18px;"><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"></span><span style="color:rgb(32,32,32);font-family:Arial, Helvetica, sans-serif;font-size:18px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.</span> Department Design & Creative