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Industry Specialist, Healthcare & Life Sciences (US) @ Userlane

Boston, USOnsiteFull-time
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About this role

About Userlane <span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistance helps people get work done in the moment, without training burden. We work with healthcare organizations across the US and Europe, helping clinical and operational teams work confidently in complex systems like EHRs and other core clinical and business applications.</span> Your mission <h1 style="line-height:1.2;margin-top:14pt;margin-bottom:5pt;"><span style="font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(86,30,176);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">The role</span></h1><p style="line-height:1.2;margin-top:0pt;margin-bottom:6pt;"><span style="font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">We are looking for someone who knows how to win US healthcare deals with and through partners. The majority of our US pipeline is partner-sourced, and this role owns that engine: co-selling with EHR implementation firms, healthcare IT consultancies, and technology partners, from transactional co-sell deals through to large, multi-stakeholder strategic accounts.</span></p><p style="line-height:1.2;margin-top:0pt;margin-bottom:6pt;"><span style="font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You will sell personally and carry a number. You will own our named healthcare and life sciences accounts end to end, and as deals close, you will turn what works into a repeatable US motion. There is a credible path to leading a small team within 12 to 18 months, but this phase needs a builder and a closer, not a manager.</span></p><p style="line-height:1.2;margin-top:0pt;margin-bottom:6pt;"><span style="font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">We care about partner co-sell craft and healthcare domain fluency, not generic enterprise sales pedigree.</span></p><h1 style="line-height:1.2;margin-top:14pt;margin-bottom:5pt;"><span style="font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(86,30,176);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">What you’ll own</span></h1><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Closing deals with and through partners, from transactional co-sell to large strategic accounts.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Building and running the US partner co-sell engine: enabling partner sellers, managing shared pipeline, and keeping partner relationships healthy when the partner holds the customer relationship.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Our named US healthcare and life sciences accounts, end to end, from first conversation to signed contract.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Co-authoring quantified business cases with health system and pharma leadership, in their terms: clinician time saved, training burden reduced, tickets deflected, go-lives de-risked.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Establishing a repeatable US motion as deals close: what to productize, which partner plays work, and where to double down.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Market presence through healthcare IT and life sciences events, conferences, and industry relationships.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Pipeline development and revenue targets. You will carry a number and be accountable for commercial outcomes.</span></p></li></ul> Your profile <ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A proven partner or channel co-sell track record in US healthcare. This is the core skill, and we will screen hard for it.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A history of co-selling with partners across both transactional deals and large, multi-stakeholder strategic deals.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Healthcare domain fluency: the EHR landscape, integrated delivery network (IDN) structures, HIPAA and HITRUST basics, and credibility with both clinical and IT buyers.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Scale-up fit. You have carried a number and built pipeline in a lean, resource-constrained company, without a large marketing or sales development engine behind you.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A recurring-revenue quota history: software or license sales priced on business value and outcomes, not effort and day rates.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Comfort working with a European headquarters and a distributed team across time zones.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Self-starter who creates demand in a low-awareness market rather than inheriting brand pull.</span></p></li></ul><h1 style="line-height:1.2;margin-top:14pt;margin-bottom:5pt;"><span style="font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(86,30,176);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Nice to have</span></h1><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Life sciences credibility: familiarity with GxP, validation, and pharma quality buyers.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Existing relationships within the Veeva ecosystem or with large strategic healthcare accounts.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Existing relationships with EHR implementation firms and healthcare IT consultancies.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A credible path to building and leading a small team within 18 months.</span></p></li><li style="list-style-type:disc;font-size:15px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Experience speaking at healthcare or life sciences industry events.</span></p></li></ul> What's in for you <ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><strong>Own a market</strong>, not a territory slice. Shape and grow it.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="border:0px solid;margin:0px;color:rgb(17,30,54);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Team &amp; Culture</span><span style="border:0px solid;margin:0px;color:rgb(17,30,54);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">: A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><strong>Two-week deployment</strong> versus months for alternatives. Decisions turn into outcomes fast.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><strong>We win on expertise</strong> and outcomes, not procurement exercises and feature comparisons.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><strong>Real ownership</strong> at a pre-exit scale-up: meaningful equity and the chance to build the US healthcare motion from the ground up.</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="border:0px solid;margin:0px;color:rgb(17,30,54);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Growth</span><span style="border:0px solid;margin:0px;color:rgb(17,30,54);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">: We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training</span></p></li><li style="font-family:Arial, Helvetica, sans-serif;font-size:15px;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:3pt;"><span style="border:0px solid;margin:0px;color:rgb(17,30,54);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Benefits</span><span style="border:0px solid;margin:0px;color:rgb(17,30,54);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">: We offer flexible benefits related to savings and security, health and well-being, and lifestyle and leisure</span></p></li></ul>

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