Who we are <p style="border:0px solid;margin:0pt 0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);line-height:1.38;text-align:justify;">At Neuroelectrics® we are on a mission to change brain health forever. We design and manufacture wearable medical devices that monitor and modulate brain activity — combining high-density EEG with non-invasive neurostimulation to help researchers and clinicians tackle some of the most challenging neurological and psychiatric conditions, from epilepsy and stroke to depression and Alzheimer's.<p style="border:0px solid;margin:0pt 0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);line-height:1.38;text-align:justify;">Our technology is used in leading universities, hospitals and research centres in more than 30 countries, and we are now expanding our commercial footprint in the EU. Position Summary Serves on the front lines by answering questions and troubleshooting technical problems through email and scheduled videocalls when needed What will you do <ul><li>Gives support to the customer after providing the product services. </li><li>Resolves product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. </li><li>Launches customer outreach campaigns. </li><li>Generates monthly statistics on customer feedback and customer support KPIs. </li><li>Maintains customer records, provides troubleshooting guidance and performs root cause investigations in line with the approved procedures.. </li><li>Recommends potential products or services to management by collecting customer information and analyzing customer needs. </li><li>Prepares product or service reports by collecting and analyzing customer information.</li><li>Contributes to team effort by accomplishing related results as needed. </li><li>Close contact with the R+D team to find and fix the sources of errors. </li><li>Performs active testing of medical devices </li><li>Provide replacements to customers according to the warranty process. </li><li>Generates reports on the different devices of the company to check and validate our systems. </li><li>Validates software’s generating reports in case there are bugs/suggestions and further issues.</li><li>Develops and implements AI automation within the department. </li><li>Performs Technical Support tasks.</li><li>Attends events and travels to customer sites as necessary</li><li>Performs other duties as assigned.</li></ul> What do you need <ul><li>Bachelor's degree in Biomedical Engineering, Electronic Engineering, Computer Science, or a related field; advanced degree preferred.</li><li>Advanced English both written and oral </li><li>Willingness to travel and flexible mindset: with availability for occasional schedule flexibility / weekend support coverage, in accordance with operational needs and local labor regulations.</li><li>Good time management skills and proactiveness</li><li>No previous experience is required</li></ul> You will be the perfect fit if you are/have Valuable: <ul><li>Excellent communication skills. </li><li>Strong client management skills. </li><li>Electronics and software knowledge. </li><li>Understanding of medical devices regulations. </li><li>Experience using Matlab and Python</li><li>Autonomous problem-solving capacity and customer issues.</li><li>Bio signals knowledge.</li></ul>Skills: <ul><li>Passionate about making a difference, gifted with a can-do attitude.</li><li>Reliable, Responsible, and Respectful.</li><li>Good communication and presentation skills.</li><li>Ability to adapt and work effectively within a rapidly changing and growing environment.</li><li>Entrepreneurial spirit with the hunger to succeed; act with a founder’s mindset: have urgency, grit, be adaptable to change, and push boundaries.</li><li>Team player, collaborative, innovative, get things done.</li><li>Show initiative in setting and meeting goals within an environment of managed change.</li><li>Ability to work under pressure, responsible for multiple vital tasks in parallel.</li><li>Commitment to quality.</li></ul> If you join us, you will enjoy: <ul style="border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Competitive salary in the sector (according to your experience/skills).</li><li style="border:0px solid;margin:0px;">26 vacation days per year + 24th and 31th of December.</li><li style="border:0px solid;margin:0px;">Fully stocked kitchen (Coffee, organic fruits, snacks, and beverages).</li><li style="border:0px solid;margin:0px;">Flexible Working Hours.</li><li style="border:0px solid;margin:0px;">Up to 6 days of working from home per month.</li><li style="border:0px solid;margin:0px;">Private Health insurance, including dental coverage.</li><li style="border:0px solid;margin:0px;">Professional development and collaborative environment.</li><li style="border:0px solid;margin:0px;">Unique opportunity to join our company early with excellent market traction.</li><li style="border:0px solid;margin:0px;">Incredible office in Barcelona in Av. Tibidabo (shower, tennis table, stunning views of all of Barcelona, etc.) </li><li style="border:0px solid;margin:0px;">Team Building Events.</li></ul>

Customer Success Engineer @ Neuroelectrics

About this role

Ready to apply?