About this role
About the job Flatpay is one of Europe’s fastest-growing payment companies, delivering modern payment solutions to merchants across the continent. From payment terminals and acquiring to software, we simplify payments for thousands of businesses every day.<br>Our payment infrastructure processes more than one and half million transactions daily, and we’re looking for a Payment Specialist to help ensure the quality, stability, and reliability of our in-house payment platform.<br><br>We’re looking for a Payment Specialist with at least one year of experience to join our Payment Team in Herlev.<br>Your primary focus will be our <strong>Card Present payment platform</strong> and Flatpay’s <strong>in-house Payment Application</strong>. You’ll play a key role in testing new functionality, investigating transaction issues, monitoring payment flows, and working closely with Developers, Product Managers, and Tech Operations to continuously improve our platform.<br>This is an ideal role for someone who enjoys technical troubleshooting, digging into transaction data and logs, and ensuring high-quality payment experiences. What you'll do <ul><li>Act as 3rd line support for Card Present payment issues.</li><li>Perform QA testing of new features and releases in Flatpay’s in-house Payment Application.</li><li>Monitor live payment transactions and investigate anomalies.</li><li>Analyse transaction flows and perform deep dives into application and system logs to identify root causes.</li><li>Work closely with Product Managers, Developers, and Tech Operations to troubleshoot and resolve complex payment issues.</li><li>Validate bug fixes and support regression testing before releases.</li><li>Document findings, recurring issues, and recommended improvements.</li><li>Assist with rollout and validation of new terminal functionality, payment features, and platform enhancements.</li><li>Escalate issues to external partners or acquirers when required.</li></ul> Who you are <ul><li>At least one year of experience within payments, fintech, technical support, or QA.</li><li>Strong analytical and troubleshooting skills.</li><li>Experience investigating logs and transaction data to identify root causes.</li><li>Structured approach to testing and validating software releases.</li><li>Ability to collaborate across technical and business teams.</li><li>Excellent communication skills and a proactive mindset.</li></ul><h1><span style="font-size:18px;color:rgb(0,0,0);">Nice to Have</span></h1><ul><li>Experience with payment terminals or Card Present payment flows.</li><li>Familiarity with log analysis and monitoring tools.</li><li>Experience with APIs.</li><li>Understanding of transaction lifecycles, authorization, clearing, and settlement.</li><li>Knowledge of PCI DSS is considered an advantage.</li></ul><br> Why Flatpay? <ul><li>Become part of one of Europe’s fastest-growing fintech companies.</li><li>Help shape and improve Flatpay’s proprietary payment platform.</li><li>Work with modern payment technology and experienced product and engineering teams.</li><li>Gain hands-on experience across QA, transaction monitoring, and payment operations.</li><li>Enjoy a collaborative, fast-paced environment with plenty of opportunities for professional growth.</li></ul>