About this role
Job summary
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information
Do you want to work in a dynamic office environment? The Radiology Administrative Team provide a range of administrative services to our patients and colleagues within the Directorate of Diagnostic Imaging. We expect enthusiasm, flexibility, respect and compassion. In return we offer to develop your knowledge and experience of working in an administrative role in a clinical department within the NHS. Come and join us.
As a Clerical Officer Apprentice, you will be paid Annex 21* which is a NHS training wage and be supported to complete a Level 2 Customer Service Practitioner apprenticeship standard, you will work closely within a team of administrative staff, including medical secretaries and other support staff, providing a wide range of administrative duties to support the Radiology Department. You will be involved in supporting our reception, appointments processes and general enquiries, providing excellent and timely administrative services to our patients.
Main duties of the job
This is a cross-site Apprenticeship for the Radiology Departments at Sunderland Royal Hospital and South Tyneside District Hospital. You may be expected to work at either hospital site as required.
You will deal with patients and staff internal and external to the Trust and requires excellent communication and interpersonal skills and a professional, friendly and approachable manner.
You should be educated to GCSE Grade C / 4 or above in English Language and Maths, or equivalent literacy and numeracy skills. You should have effective IT skills as all work is undertaken using a variety of software packages. Previous use of a healthcare information support system would also therefore be advantageous. Previous recent administrative experience with a focus on customer care is essential.
The Radiology Department is open seven days per week, 24 hours per day. Administrative staff work across seven days, working from 8.00 a.m. to 7.30 p.m., Monday to Friday, plus weekends and bank holidays. You will be expected to work across these parameters of service provision as part of your normal working week.
*Annex 21 is a percentage of the Band 2 Posts.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
To provide a range of administrative services to all areas of Radiology. Provide reception services to patients and visitors in the Department. Ensure high standards of patient documentation at all times and assist in developing a sensitive and caring environment for patients and carers within Radiology. Participate in flexible working arrangements to meet the needs of the Service.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Disposition Essential
Self-starter able to work on own initiative. Good all round communication skills with the ability to effectively communicate at all levels. Able to work under pressure and meet deadlines. Good organisational skills.
Personal / People Development Essential
Contribute to own personal development.
Skills and Knowledge Essential
IT literate. Excellent keyboard skills.
Qualifications Essential
Maths & English Language minimum Grade C / 4 or L2 equivalent in the same subjects. Willing to complete a level 2 Customer Practitioner Apprenticeship standard.
Experience Essential
Experience of using a range of MS Office packages including Word, Excel, Powerpoint and Outlook. Experience of working with the public.
Desirable
Previous NHS experience or experience in a clerical environment.
Circumstances Essential
Able to work flexible hours as service needs demand. Committed to complete an Apprenticeship programme.
Employer details Employer name South Tyneside and Sunderland NHS Foundation Trust
Address Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
United Kingdom
Employer's website https://www.stsft.nhs.uk (Opens in a new tab)