About this role
Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**
*Subject to job matching*
We are seeking an organised, proactive and people-focused leader to join our Outpatient Management Team. In this pivotal role, you will support the smooth and efficient delivery of outpatient services across the organisation, ensuring clinics run effectively and patients receive timely appointments.
You will oversee the day-to-day operations of the booking and administrative teams, providing clear leadership, coordinating rotas, and ensuring staff are trained, supported and working to agreed standards. A key part of the role involves managing appointment capacity, maintaining accurate booking systems, and ensuring waiting lists and clinic changes are handled promptly and in line with Trust policies.
You will contribute to service planning, performance monitoring and continuous improvement, producing reports, supporting business planning and helping to deliver cost-effective services.
Hours per week: 34
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Main duties of the job
The post-holder will support the Outpatient Management Team in the effective day-to-day running of all outpatient clinic locations, ensuring services are delivered smoothly and in line with Trust policies. They will oversee the coordination and maintenance of clinic sessions on the booking system, manage appointment capacity, and ensure waiting lists, short-notice changes and cancelled appointments are handled promptly and accurately. The role includes providing visible leadership to the administrative and booking teams, managing rotas, supervising daily workload, conducting appraisals, identifying training needs and supporting staff development to maintain high standards of performance.
The post-holder will contribute to business planning, service development and performance monitoring by producing reports, supporting financial reviews and helping to deliver cost-improvement initiatives. They will ensure patient activity is recorded efficiently, liaise with internal departments to resolve booking queries, respond to complaints where appropriate, and maintain effective communication with staff and service users.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Job description Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications Essential
NVQ level 4 or 5, foundation degree Equivalent level of essential experience
Knowledge and Skills Essential
Knowledge across a range of outpatient procedures and systems acquired through work based training Awareness of current NHS priorities and targets Knowledge of NHS information systems Understanding of confidentiality and the Data Protection Act 1998 Knowledge of relevant HR/Health and Safety policies and legislation
Aptitudes Essential
Be flexible within the demands of the role and be self-motivated Be able to work within a team environment
Experience Essential
Previous team leader experience Experience of clinic scheduling and management of clinic changes Experience of instructing/training others Committed to developing individual staff and teams Experience of managing administrative services in an NHS setting
Desirable
Possess a level of outpatient booking experience usually gained by at least 3 years employment in the NHS
Other Role Requirements Essential
Please refer to the job description and person specification for further details regarding the role requirements
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Cheshire NHS Trust
Address Macclesfield District
General Hospital
Victoria Road, Macclesfield
SK10 3BL
United Kingdom
Employer's website https://www.eastcheshire.nhs.uk/ (Opens in a new tab)