About this role
Job summary
To ensure new requests for support are safely and efficiently moved from referral platforms to the appropriate next steps. To support the team in completing administrative tasks.
Main duties of the job
To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy. To be able to use referral platforms and SystmOne to accurately enter confidential information to support the safely delivery of services for children and young people, according to standard operating procedures. To answer telephone enquiries, transfer messages according to priorities whilst maintaining a helpful and courteous manner at all times. To answer and respond to any administrative queries Mindworks Surrey staff have on a day-to-day basis. To support team members in liaising with young people and their families /carers/secretaries/GP's and other relevant care agencies. To undertake photocopying and maintaining stocks of relevant forms and leaflets for team use. To coordinate and book rooms for meetings and clients' appointments. To liaise with estates dept regarding any repairs required within the base in order to maintain a safe working environment. To share responsibility for securing the building at night - ensuring the area is secured subject to local procedures. To follow Trust and team policies/procedures and propose changes to practices if necessary. May be asked to provide cover for other colleagues in other admin teams as required for short absences due to annual leave or sickness.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
Job description Job responsibilities
Please kindly find the attached job description for more information about the role and its main responsibilities.
Person Specification
Qualifications Essential
Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Experience Essential
Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook Experience of administration work Experience of communicating effectively with a variety of people Good working knowledge of Data Protection and confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Surrey and Borders Partnership NHS Foundation Trust
Address Farnham Road Hospital
Farnham Road
Guildford
GU2 7LX
United Kingdom
Employer's website https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)