About this role
Job summary
We are looking to appoint a motivated and enthusiastic person who has excellent organisational, administrative and interpersonal skills, and a high level knowledge of Microsoft Office software, i.e. Outlook, Word, Excel, MS Teams etc.
Essential educational, skills, knowledge and experience requirements are detailed in the Job Description and Person Specification. This is a very busy role and the successful candidate will need to be able to work without direct supervision to meet challenging demands and should be able to evidence their experience of working in a similar role.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
The overall activities of the post-holder will include:
Responsible for the effective and efficient delivery of a comprehensive administrative support service across the services. Responsible for the supervision of Band 2 and 3 Admin Support staff Establish and maintain agreed systems for effective record keeping including collation and submission of timely statistics Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Excellent interpersonal skills and able to communicate a range of complex or sensitive information effectively with staff, service users and stakeholders for example face-to-face, via telephone and email Exercise confidentiality; be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour. Provide effective problem solving both face to face and via telephone Negotiate effectively Communicate work procedures, motivating staff to achieve objectives Attend admin team / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
For further details please see the attached job description.
Person Specification
Qualifications Essential
oGood General Education (eg. GCSE English and Maths A-C) oQCF Team Leading Level 2 / First Line Management Level 2
Desirable
oQCF Business Administration Level 3 oQCF Customer Service Level 3
Experience Essential
oCompetent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint and Access) oExperience of working in a busy office / customer care environment oExperience of working in a supervisory role
Desirable
oExperience of using Trust IT systems oNHS Experience
Knowledge Essential
oExcellent communication skills both written and verbal oAdvanced keyboard / IT skills oAbility to manage and prioritise own and other's workload and use own initiative oAbility to work autonomously oExcellent organisation skills and ability to multitask oExcellent time management skills ability to prioritise conflicting demands in order to meet deadlines oExcellent knowledge and understanding of reception / office procedures oAbility to take and transcribe notes of meetings in a timely manner oAbility to establish and maintain relevant recording and information systems oAbility to deal professionally with enquiries from staff, service users and stakeholders oAbility to problem solve and deal professionally with complaints oUnderstand confidentiality and apply the principles in every day working practice
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address Newfield House
Kingfield Road
Coventry
CV1 4DW
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)