About this role
Job summary
Job Description: Patient Adviser (Receptionist)
About Us
KestonMoorings part of the Bourne Health Partnership, are located in Purley and Kenley, is a professional, agile, and patient-centric healthcare provider under the NHS. We are committed to delivering exceptional service to our patients and fostering a supportive work environment for our staff.
Our Work Environment Includes:
On-the-job training Flexible working hours Growth opportunitiesThere are currently one vacancy with hours as follows:
Monday: 8.00am - 6.00pmWednesday 9.30am -2.30pm. Thursday 9.30am -2.30pm Friday: 8.00am -6.00pm
Main duties of the job
The Moorings comprises a small team of staff who are required to work well as a team.
Job Summary:
As a Patient Adviser, you will primarily handle administrative duties, as all incoming calls are managed by our call centre. Your responsibilities include processing incoming emails, managing daily tasks from clinicians, and handling online booking requests.
You will provide exceptional front-of-house service, directing patients to appropriate services or healthcare professionals courteously and efficiently. Additionally, you will support patients and colleagues in using new technological processes and procedures introduced by the practice.
About us
Please be aware if you are currently registered as a patient at KestonMoorings and are successful in securing this vacancy you would be asked to register at a new medical practice.
Work Location:
In personJoin our team at KestonMoorings Medical Practice and contribute to our mission of providing high-quality healthcare services in a supportive and dynamic environment. Apply today!
Job Types: Part time Permanent
Pay: £12.71 per hour or depending on experience
Expected hours: As described above.
Benefits:
Bereavement leave Company events Company pension Sick pay Store discountWork Location: In person
Job description Job responsibilities
Key Responsibilities:
Reception:
Greet and receive all visitors and patients with a positive and professional attitude. Manage and action requests made by patients via the online booking system. Process incoming emails promptly. Answer internal telephone calls, redirecting or dealing with them as necessary. Assist clinicians during surgeries as required. Process prescription requests according to practice guidelines. Handle patient inquiries and schedule new and follow-up appointments. Communicate test results to patients through appropriate methods. Assist with the booking of transport for hospital appointments. Arrange interpreter services when necessary. Schedule medical examinations and extract notes for medical reports. Process practice notes daily and take required actions. Liaise with clinical software and telephone companies regarding system issues.
Person Specification
Qualifications Essential
Computer Literacy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Keston and Moorings Medical Practice
Address The Moorings Medical
2a Valley Road
Kenley
Surrey
CR8 5DG
United Kingdom
Employer's website https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)